Use case of Gen AI in ServiceNow for cost reduction

[vishnuvardh2795]

Hi Team,
Could you please share one practical use case of Generative AI in ServiceNow that helps reduce manual effort and operational costs? It would be helpful if the example also highlights innovative thinking and measurable business impact.

Looking forward to your insights.

Thanks & Regards,
Vishnu Reddy

[fknell]

Hi @vishnuvardh2795,

ServiceNow provides an online tool to calculate ROI, it can be found here. AI Agents Economic Value Calculator 

Once you have entered your data, you will find below the calculator a breakdown incl. which functionality will help you achieve the goals. 

For partners and ServiceNow a guideline exists for how to craft business cases for GenAI, it's more detailed and benefits for each Now Assist skill are outlined. I would recommend to speak with your ServiceNow Account Executive or Consulting & Implementation partner to create something individual, that helps you addressing your target groups needs. 

Hope this helps. 

[Tanushree Maiti]

Please refer this links, see if it helps you:

https://criadvantage.com/servicenow-genai-uses-beyond-itsm/

https://www.servicenow.com/community/in-other-news/servicenow-and-generative-ai/ba-p/2579347

https://www.servicenow.com/blogs/2023/unleash-possibilities-generative-ai.html