Vendor contacts are not able to see Vendor risk Issues on Vendor Portal. Even though we have issues

[subbarayudu]

Even though vendor contact have vendor risk issues but i am unable to see in the svdp portal. it's always showing zero in count. For assessments its showing correctly, Could you please help out.

[Community Alums]

Hi @subbarayudu ,

When vendor contact tries to get a list of assessments through the the server side script on vendor portal's widget (svdp_assessment_list), the request includes to retrieve the name and sysId of the vendor (core_company record).

However there are field READ ACLs on table core_company and they do not specify vendor_contact as an allowed role.  

Therefore the request to get a list of assessments has been blocked.

To fix this, you will need to do the below:

• Disable all field Read ACLs on core_company table, like core_company.*,  core_company.name.
• Make sure that vendor_contact contains snc_external role and vendor_contact role, does not contain any internal roles like snc_internal role.

[subbarayudu]

Hi @Community Alums 

Assessment related data I am getting and showing in the portal but not showing issues data,

Even though we have vendor risk issues for the vendor contact.

Please help me with this

Thanks 

[Hema Padala]

Hi @subbarayudu ,

Could you please check "Visible in vendor portal" field is checked as True as it is set to False out of the box. Please note that the field is editable and automatically set to True only when the State is changed to "Submitted to Third Party" / "Finalize with Vendor" .

Unless it is checked to True, vendor contacts would not be able to see those issues in vendor portal. Please leave your comments if you have any further issues.

Kindly hit Thumps up if your query is answered.

Thanks,

Hema