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Resolved! Test Templates Vs Test Plans

HiWhat is the difference between a test template and test plan? Looking at the system architecture the test templates are linked to the control objective which in turn than links to the test plan when generating a control test. What is the reason for...

Scribe80 by Giga Contributor
  • 3062 Views
  • 5 replies
  • 6 helpfuls

How to retreive task number in email notification

Hi Team,I am using GRC Module in ServiceNow. In GRC under policy and exception management task is created. I need to fetch task number in email notification along with link. How to fetch it. Could anyone help me on this.

Arun91 by Tera Contributor
  • 285 Views
  • 1 replies
  • 0 helpfuls

Date validation

In pm_project table,1. How to check current date is 30 days greater than project start date.2. There should be a minimum of 5 recourse plans tagged to Project. 

Supriya P by Tera Contributor
  • 237 Views
  • 1 replies
  • 0 helpfuls

Risk Response and Object based risk assessments in ARA

According to the SN documentation for Vancouver for Advanced Risk Assessments, the risk response workflow is not available for object-based risk assessments. What are the alternatives to document a risk response? For example, if I do an object-based ...

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How are risk scores calculated after multiple assessments completed?

When there are 2, 3, 4, or more Tiering Assessments or Vendor Risk Assessments – all with different scores – how does the system arrive at just one overall value at the Vendor (Company) level? For example, Company XIt’s Risk rating is “4 – Low”.This ...

Nabilah by Tera Contributor
  • 1351 Views
  • 3 replies
  • 0 helpfuls

Resolved! Third Party Risk - Due Diligence Request - Vancouver Release

Hi,  The Vancouver release of TPRM provides a catalog item that can be used to submit a due diligence request for a number of scenarios. My question is related to option to onboard a new engagement.  Per ServiceNow documentation, we are informed the ...

VM7 by Tera Contributor
  • 884 Views
  • 2 replies
  • 0 helpfuls

Process inbound emails for locked out vendor contacts

Hi, We have users with vendor_contact roles i.e. vendor contacts. Usually after few days of inactivitiy from vendors, we are locking the vendor accounts. However, when we receive emails from them, the emails won't be processed as the field "locked ou...

Arjun11 by Tera Contributor
  • 312 Views
  • 1 replies
  • 0 helpfuls

Notification remainders for due 60 days

Hello Experts, Scenario: In policy form we have a fields called "valid to" and "approver" , if a person selects the policy valid to date as 25-03-2024, then it should send the notification to the Approver.For example: Valid To field count the days fr...

HOW TO ACHEIVE This requirement by using workflow

"Generate an approval request for any table. If the approval status remains 'requested' for 3 days and is not approved, send a notification reminder. Then, if the approval is still in the 'requested' state after 5 days, check again. If it is still 'r...

dheeru_1994 by Tera Contributor
  • 244 Views
  • 1 replies
  • 0 helpfuls

Auto-update Entity Owner

Hi All,   I have used the recently added functionality of Auto-update Entity Owner. I follow the next steps:   - Changed the Owner on the Source record - Entity Owner is dynamically changed - Ownership on the Control & Risk levels does not update to ...