Forum Posts
Activating the Control Objectives of Policies after Published
We have a client scenario that the policies are created by a 'Governance unit' and then the control objectives of the policies are converted to controls for compliance checking by 'Compliance unit'. As these two activities are handled by two differe...
Resolved! making a field mandatory in a form only
IN 'sn_grc_issue' table, i have made a field 'duration' as mandatory. This should be only mandatory in 'issue' form. the same field is being used in vendor risk issues as well. i don't want this to be mandatory there or any where else. i made the dic...
There are no published risk assessment methodologies with inherent assessment associated
Hi All, I try to create a risk identification i configure the risk identification configuration but only let me set ram if the type its object and not risk, but when i try to add an entity to the risk identification show me this message "There are n...
How to get the label of the choice in scoped application?
Hi Developers, The below script i ran in background script and it works.When i am using the same thing in the scoped application in script include its not working. I am calling this script include from client script. Can someone suggest how to get th...
In attestation designer, for boolean, how to accept both Yes and No as correct answer
When updating an attestation, I added a boolean question. And under Correct Answer I can only select Yes OR No as an acceptable answer. And if someone answers No, it creates an Issue saying that there was an assessment failure. Is there anyway I c...
Export BCP Plan and related lists.
Is it possible to export / create update set which can pull a BCP and it related lists. I'm developing training material, I can't put the BCP in production, so I'm using Test environment, but that environment gets cloned down from production wiping...
Resolved! GRC: Crisis Map - Update dependencies button
Hi Team,We are working on GRC : Crisis Map.In Event table(sn_recovery_event) there is a button "Update dependencies " (you can refer below screenshot) Can anyone please help how this button will work?Where to add dependencies?
Send to event creator field in notifications
in a notification, send to event creator is checked out. 'when to send' is - 'record inserted or updated'. also assigned to person will get the mail. i am updating the record. but mail is only triggered to assigned person not me. why ?will this field...
Notification not triggered to createdby person for an 'issue'
A notification should be triggered to 'created by' person when a record is updated in 'Issue' table. for other fields like control owner or closed by, it works . But it doesn't trigger mail to created by person. i doubt this happens since the create...
Populate Categories Dynamically
Hello Everyone,I have been trying to set categories on asmt_metric_type table for a particular metric type...At present all categories are getting appearing but the requirement says that categories should auto-populate based on the categories selecte...
How to trigger event from the flow designer?
Hi Developers, How to trigger event from the flow designer?I tried to create custom action as per https://www.servicenow.com/community/now-platform-articles/fire-an-event-via-flow-custom-action-guide-any-table/ta-p/2312357 but its not working! I d...
Resolved! Can Milestones include Issues?
When using Engagement (Audit Management) we can create milestones for Audit Tasks. From those Audit Tasks, we can create Issues. The Milestone, as I see it, only allows us to capture the Audit Tasks. Can we also add Issues to the Milestone? I'm cu...
Resolved! Heatmap disabled for residual assessment when scoring logic is script
Can anyone tell me why there is a UI policy to labeled Heatmap flag read only for the sn_risk_advanced_residual_assessment table? My client wants to change this behavior and I need to understand the why or at least the implications. Tried searching...
Tips when migrating from Classic to Advanced Risk
Hi,We are migrating from Basic to Advanced risk in our instances. I am aware of "how" to migrate to Advanced Risk, so that is not my main concern. What i would like are some tips from somebody who has experience in migrating a mature instance (we hav...
