Vendor Risk Portal Page Error

[andrewgreen]

We have recently installed the GRC: Vendor Risk Management application in our development instance.

I have created a test SIG Lite Assessment questionnaire request and sent it to the vendor.  I am able to log in successfully as the vendor, however, I am not able to access the page showing the Assessment requests.  I continue to get the 'Breakout 404' error page (and yes, I did set a new record).  

Anyone know what I am missing here? Is there an additional plugin I need to activate in order to get the assessment page to get created on the vendor portal page?

Thanks in advance!

[SeanBarrett]

Make sure your user has the appropriate roles, including the snc_external role.

[andrewgreen · Accepted solution]

This issue was resolved based on our internal instances utilizing the 'User Criteria' option instead of Role assignments.  Once we created a 'User Criteria' and included the 'vendor_contact' role, it resolved the 404 issue.

Just wanted to share the solution!

[Bhavin2]

Hi,

Im facing the same issue, I have used the user criteria and added in Can View related list of portal page,now the 404 page is not showing but it is not showing any assessment records at all.

Can you let me know what can be the issue.

[andrewgreen]

Bhavin,

Once we set up the User Criteria, we were able to view the assessments in the portal. 

Are you able to tell me what you are seeing in the portal itself, or are you just seeing a blank browser page?

Do you have an assessment record assigned to the Vendor and is the vendor contact assigned to the vendor listed as a Primary Contact for that vendor?

Thanks Bhavin!  

[Bhavin2]

Hi Andrew,

Yes, the vendor contact is marked as primary and listed under Vendor. He also has couple of assessments. Still he is not able to see any assessment records. Just a blank page. If I remove the user criteria which I added, then it shows 404 breakout page.

Let me know your thoughts.

Regards,

Bhavin