Working on an inbound email action and using values in the email to set the description
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‎11-03-2023 04:01 AM
Working on an inbound email action and using values in the email to set the short description or description field and it is getting cut off like there is a character limit. Here is an example of what is in the body of the email
Planned Start Date: 11/05/2023 00:30:00
Planned End Date: 11/05/2023 04:30:00
sc_description: When i try to do something on this page I get the following error. It does not really make sense.
this is the line in the inbound email action i have -
Once the ticket is created the short description and description field only has this info - "When i try to do something on this page I get the"
As you can see the rest of that field is cut off. Writing email.body_text to say description writes everything so I can't see why that email.body.variable seems to have a character limit.
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‎11-03-2023 04:57 AM
Hi @HARITHA KHAREED ,
Your description is probably getting cut because the name:value pair must be on its own line ( Setting field values from the email body (servicenow.com) ). You could either try to modify the email formatting or try to trim or email body to get the information that you want.
If that helps please mark my answer as correct / helpful!
And if further help is needed please let me know
Cheers