Asset Criticality

Daniel Grande · ‎08-21-2023

I was recently asked this question by a member of Leadership and I have done searches but cannot find an answer:

"can we assign a “criticality” to an asset within HAM? And have that also flow into the CMDB for use by other features"

Thanks

Ashok Sasidhara · ‎08-23-2023

In the 'CMDB intelligent search' feature available on the CMDB workspace, you can run a search like 'Most critical business services which depends on servers' (for example as shown in screenshot) or any other relevant keywords based on your requirement to display the list of CIs which are related with the most critical business services (or business applications).

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Daniel Grande · ‎08-23-2023

I found an option to assign criticality to assets in OT Asset information. I am assuming this can be tied to read relationships from business applications and services.

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Niklas Peterson · ‎08-21-2023

Hi @Daniel Grande ,

To me that flow should be reversed. An Asset by itself is not critical. It's how you use it that makes it critical. If you manage criticality on the CI in the CMDB then you can get that on the asset by using the reference between Asset and CI.

Regards,
Niklas

Daniel Grande · ‎08-22-2023

Hello Niklas,

I completely agree with your statement. Since we track operational and relationship aspects in the CMDB then criticality should be stored here as well and then shared amongst other applications including HAM, Change, and Problem.

I guess my question still stands is there a way to assign these values in the CMDB?

Niklas Peterson · ‎08-22-2023

Hi,

To my knowledge it only exists on Business Application, Service and Service Offering CI classes. And that would be the Business Criticality attribute. On other Classes there are no such attribute.

Adding a custom Criticality attribute is not a big thing but it will of course be a customization. Benefits of that would be that you would have a CI attribute that could easily be picked up on the asset using the reference to the CI.

Regards,
Niklas

Maik Skoddow · ‎08-21-2023

Hi @Daniel Grande

it makes no sense to the define a "Criticality" for an asset because there is no context which could explain how exactly that value has an impact an what.

Please take a look at the great answer in the following question dealing with that topic: https://www.servicenow.com/community/apm-forum/business-criticality/td-p/1007009

Maik