Hello,I’m working on implementing Infrastructure Assets in ITAM using HAM Pro and would appreciate guidance on best practices.We want to capture assets from request → procurement → deployment → disposal, but we’re struggling with a few areas:Request...
Hi Team,I am facing an issue with updating the system property count through a catalog-triggered process.We already have a daily scheduled job which calls the same Script Include, and in that scenario the system property count gets updated correctly ...
Models will be configured so that virtual devices do not create assets in the AMDB. This will be done by setting the field "Asset Tracking Strategy" to "Do Not Create Assets" for all models that are identified as virtual models on the hardware model ...
Could anyone please help on how to create a database view between alm_hardware and sn_hamp_m2m_audit_asset table? I want the audit status from M2M table to be displayed on the report with the corresponding audit number field on the alm_hardware table...
Hi. Im trying to create a report that shows asset with and without a contract. Report need to show asset and contract information (also asset that does not have a contract) is there anyway to join clm_m2m_contract_asset and alm_hardware tables ?
I have created an inbound email action flow to create the RITM and copy the attachment from the email to the RITM. The attachment is successfully coming to the RITM. Now, the attachment headers should be mapped to the ALM Hardware table, and the Exce...
Hi Community,We are looking to customize the Source Request workflow in Hardware Asset Management (HAM) Pro with two specific requirements:Disable the "Purchase" option: To prevent users from creating Purchase Orders directly from the sourcing task.R...
Hey Folks, Hope all are doing good !!! My organisation is using AMI(Asset Tracker) to deal with assets which is also pushing the data to servicenow as a part of integration. I am afraid that if they have done anything with the IRE before integration ...
Form the Dashboard, when we select the "Go to Record List", I would like to list the records specific to State and Asset category, I would like to modify the exiting filter in the Asset management workspace. Please guide me to modify the filter in As...
Hello Team I am trying to configure HAM Guided setup ,While configuring the normalization section ,the first task was hardware content download and executing the job Download Hardware Content: Manufacturer in the list .I was the be...
We have a Hardware Model called Microsoft Virtual Machine that is set with Asset tracking strategy = Don't create assets, however assets are being created. ServiceNow Admin said that the CI initially was discovered under an Unknown Model, that may ...
So we have a situation where servers are being cloned. Against the advise given we are told they can't use syspred prior to cloning them. This of course as cause us issues with CI's being updated incorrectly because both the old and the new cloned se...
I am not having a lot of luck finding information in ServiceNow Docs or other posts in the Community. Can the Mobile Agent app be used to manage CIs/Assets without having HAM (specifically for computers [laptops/desktops])? Ideally, we would like for...
Hi I'm working on MRVS I'm facing the issue here that i'm given type as multi row if I check global option in one variable then i'm getting this issue the attachments are below and after selecting the replacement device and serial number showing sa...
Hello,This is my first post so apologies if I get anything wrong!I have a report feeding from alm_hardware which shows me which machines with a state of In Stock or In Use are due to be retired this quarter. However, I want to exclude any devices wit...