HAM
Hi am trying to learn Ham pro developing please suggest me best videos
Forum Posts
Consuming Consumables and how to default to a specific stockroom
Currently, consumables are consumed based on if the alm_consumable record is "in stock, available" We use multiple stock rooms and sometimes we "un-consume" things. The "un-consumed" records remain as their own record with whatever quantity they were...
Asset Attestation using asset criteria
Hi, The Asset attestation can be scheduled/triggered with specific model categories and user criteria.my requirement is to trigger the attestation task only based on the conditions like "State=In use" on Hardware(alm_hardware) table.please assist to ...
HAM Mobile Scanning to Receive Assets creating new assets
I'm currently implementing HAM Pro into our ServiceNow instance and have set up mobile scanning to work in conjunction with Advanced Shipment Notifications for receiving assets via Purchase Orders. However, I’ve encountered some challenges that I’d l...
Missing Delete Rights?
Question about apparently missing delete rights in HAM Pro. Our HAM team want certain access controls for various roles in our HAM implementation. We are seeing that the HAM Admin role, for example, while granting create rights to many sn_hamp* ta...
Resolved! HAM Professional Installation
Good day, I successfully installed HAM professional plugin on my organisation Dev instance including Hardware Asset Workspace. Although installation was successful when I go to Application Navigator the Hardware Asset module does not appear. All requ...
Software Asset Professional - Loading software entitlements without PPNs
Hi Community, We are implementing SAMPro and are struggling with how to get our entitlements loaded into ServiceNow when we cannot match up to the Publisher Part Numbers. I created a Software Entitlement and mapped to one of the publisher part numb...
Hardware Asset Management w/out HAM
We are an institution where we do not have the HAM feature installed, but hopefully in the future. I am looking for best practices on entering assets manually, particularly knowing the sequence of tables to enter data. Example: To enter a hardware ...
About HAM Licensing
While taking the HAM Fundamentals course, I examined the license reports in my learning instance and noticed a discrepancy I would like to clarify. I have confirmed that monitors registered as consumables are excluded from the count. However, I notic...
Enable Serial Number & Asset Tag Scanning in Agent Now Mobile – Stockroom Audit
We have a client requirement related to the Agent Now Mobile App for Stockroom Audit. When a Stockroom Audit task is created, users should be able to scan a barcode and retrieve the corresponding asset record using either the Asset Tag or the Serial ...
Not able get Hardware model life cycle data from content service
Hello, Even though Life cycle Job executed, i don't see any life cycle data in any of the hardware models in HAM Pro (refer attached screenshot). cmdb_hardware_model_lifecycle has 0 recordsWhat else i am missing? Regards
Onetrust Connector
We are currently investigating the possibility to integrate OneTrust and ServiceNow to sync IT Assets. A simple google search returned links for a connector although there is no mention of the connector on official Store site. If you have integrated ...
Issue with salesforce spoke
Issue with salesforce spoke.I'm using Get Records Action in servicenow to pull some details.. but some how Data Pill is not allowing to drilldown and select records in it?what was the issue?
Trying to set catalog variable fields read only on record producer in sn_hamp_loaner_asset_order
None of the usual methods appear to have any effect. Anything special I need to do here?
HP Workforce Experience Platform Device Management
Reaching to hear from anyone who has Implemented HP Workforce Experience Platform Device Management.What worked well?Did you find it was of value?ORwe did not consider it and whyHP Workforce Experience Platform Device Management - ServiceNow Store
