Hello Community, we are currently preparing to introduce IT Asset Management (ITAM) for SPAR Austria Group over 9 countries. We aim to transform from decentralized processes and applications to a central managed discipline using ServiceNow covering a...
In Hardware Asset Management, when an asset is created we can assign its State and Substate (for example, In Stock with a relevant substate). Over time, the asset lifecycle changes — for instance, it may move from In Stock to In Use, then to In Maint...
I'm working with Hardware Asset Management Professional (HAMP) in ServiceNow, and I've run into a challenge with the Hardware Model Library.For example, for the iPhone 13 mini, there are 288 separate hardware models in the HW model library—each uniqu...
my task is to edit the flow designer, where if the requestor is president then the approvals should reduce to 2(hr and manager).In the present flow when someone raises a request, it goest to hr first then manager and then managers manager.so basicall...
Hello Community, we are currently preparing to introduce IT Asset Management (ITAM) for SPAR Austria Group over 9 countries. We aim to transform from decentralized processes and applications to a central managed discipline using ServiceNow covering ...
Hi, Can we use SN Healthscan when don't have Licensed Impact? I saw that HealthScan is described as one of the deliverables under ServiceNow Impact packages.https://www.servicenow.com/uk/legal/servicenow-impact.html Is there a community post or Servi...
Hey All, I have a requirement to add a filter on a catalog Item (Hardware Asset Refresh Order). In my instance there is already a condition builder that defaults to Eligibility is true, but I can change it to whatever I want. However, on the portal t...
Identifying Assets for transfer to another Stockroom can only be identified one at a time. This can be extremely cumbersome for organizations where 20, 50. 100 or more are needed to be transferred. Has anyone come across this as an issue with their...
Hello All, I am getting below error while running the CMDB health dashboard schedule job for correctness . Please help me to solve this .
Setup stockroomsAs a Stockroom Manager, I want/need to create parent-child relationships to support stockroom management so that stockroom items are better managed.I know this is done when stockrooms are set up and details are available. My area of i...
i should an approval table in an email notification, so i written a email script and added to email notification.When i am checking in preview notification the approval table is visible but after submitting the request and when i check in system logs...
I have added an email script for an approval table in the email notification.When i am checking in preview notification its displaying correctly but when i submit original request and looking at the preview email in system logs i cant find that appro...
We have a setup with 15 stockrooms in Hardware Asset Management, where the first stockroom acts as the parent and the other 14 are child stockrooms. According to the stock rules, when a product is requested, the system first checks availability in th...
Hi everyone, I'm working with IT Asset Management in ServiceNow and I'm a bit confused about the process for consumables. I've been looking at the out-of-the-box "Consume" UI Action on the alm_consumable table. My understanding is that when you consu...
Hi,We are implementing HAM for one of our customers.Wanted to know how Asset tasks are created in HAM and links to RITM.We have to change content of task (Confirm assigned asset) and do assignment based on some conditions.I have not seeing any docume...
