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Forum Posts
Create a report that shows HW assets associated with a HW model going EOL
Hi, I need to create a report that shows all HW models filtered by those having a Lifecycle phase of "End of Support" and only those that have a Phase start date between 01.01.2025 and 01.01.2026. This can be done on the cmdb_hardware_model_lifecycl...
Publish hardware models to catalog (Pro and Cons)
Hi All, Our client wants to use 1 single catalog created to request any hardware model required but we are proposing the OOB way to publish model to catalog and have a common workflow attached to all the catalog items. Can someone provide us with the...
Inventory scan Apple Devices in the Agent Mobile app
We are running into issues when scanning apple devices with leading characters causing serial numbers to not be recognized
Regarding stockroom filter in the hardwre disposal form
I have to apply the filter in the hardware disposal form such that Hardware Disposal Order form Given that I am a LAO When I am updating the disposal order formThen I should only be able to select the stockroom that I am managing. I have tried to mod...
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What are the chances of getting hired by ServiceNow after completing courses offered through ServiceNow University?
Create an asset team who can not write to certain fields
We have an asset team who has the asset role.I want another team who has similar roles, but can only read:o Assigned too Serial Numbero Asset Tago Modelo Configuration Itemo Comments I thought I could give this new group asset role and set a client s...
Standard Hardware Asset Request - How to find associated asset(s)?
I'm new to HAM and am trying to understand the request process a bit more. When using the OOTB Standard Hardware Asset Request flow, everything seems to work as intended but how do you find what asset is assigned to that RITM? For example, I request ...
Resolved! What happens when a consumable is consumed from the stockroom?
Hi everyone, I'm working with IT Asset Management in ServiceNow and I'm a bit confused about the process for consumables. I've been looking at the out-of-the-box "Consume" UI Action on the alm_consumable table. My understanding is that when you consu...
No data is getting displayed in asset performance dashboard in HAM workspace
No data is getting displayed in asset performance dashboard in HAM workspace ? Anyone faced this issue ?
Can we scan assets in the mobile agent app to add them to a transfer order,creating a line per asset
Hi, We have a requirement that we should be able to scan assets barcode and it should generate a transfer order line in Transfer Order. Is this available OOB in Now Mobile agent application? Thanks
Why is ServiceNow updating a consumable record instead of creating a new one in Flow Designer?
First let me say, we do not have a license for HAM but we do have the basic Asset Management module. When you Consume a consumable asset two things happen:1) The In Stock consumable asset's quantity in stock is reduced by 12) A new consumable asset w...
Controlling and consolidating the Normalization Services
Dear HAM or HAMpro admins and gurus -I want to ask if anyone else out there is having issues recently with Normalization Services for Hardware Models? Especially for Lenovo workstation models and Xerox and HP printer models.AND do you use all the Ser...
CI created through Asset import spreadsheet, but Asset not showing up
Hello everyone, Few weeks ago, I was given the task to import 200 new laptops to the Asset table (alm_hardware), which I used the Excel template for it. Before importing, I created the Product Model. Then, imported the data into the Asset table, CI's...
Resolved! How to configure the notifications to show up in the bell icon in the instance.
Even though all the notification preferences are enabled, none of the notification that are triggered in the flow when send notification action is used, where does these notifications end up, how to make them visible in the bell icon widget.
