Resolved! How Asset and Ci are linked to each other
How Asset and Ci are linked and related to each other. if i want to break the linkage between them how can i do that ?
Forum Posts
Retire the loaner asset form
Hi, could you please help me to retire the loaner asset form in service now
Asset Discovery: Is anyone using ForeScout and not ServiceNow Discovery?
Good Morning, Our security team is telling us that we need to use the CDM's ForeScout tool to collect asset information, but we are concerned that it will not collect the data that the ITAM needs to manage assets, such as lifecycle information, and w...
OOTB State for inactive hardware CIs and their corresponding assets
Hello everyone, I have a small query on inactive devices, for devices which are not seen by a discovery source for >60 days, what state should be updated for both at CMDB and AMDB to retain record with a clear stale state ? I could think of marking...
Resolved! Source Request items catalog task origin in HAM
Hello experts, In HAM module, a catalog task gets created with the short description 'Source Request Items' when a hardware catalog item is submitted. Does anyone know from where the catalog task is created like from which server side script. Kindly ...
Asset Role
I found asset role is Requester Role Type. Does it mean the users who only have asset role are not counted as fulfiller?
How to create PA Report heatmap % count on a field
Hi Team, Can you please help that how can I create PA Report of the field like attached file belowfor example if the display name contains for AIX Server is 1000 and 1 is empty it should display like 99% how can i achieve this
sending email based on percentage basis from due date field
Hello team,I have a catalog item which has a due date variable as shown below where future date will be added Based on the due date, on a percentage basis of 30%,70%,100% from the ticket creation date, i want to send reminder emails. Is there any way...
Currency in Variable Currency Widget
Hello!I have a catalog item where the user is needed to input an amount. I have added the Variable Currency widget as the Input Amount variable. I also need the Input Amount variable to be added as the Price field in the RITM. However, the Price Fiel...
incident sla
created an Incident SLA report, but I’m seeing duplicate incidents in the results. This happens because when the incident priority changes, multiple SLA records are created. I need help removing duplicates so the report shows each incident only once...
Method returned an object of type TableAwareQueryCondition which is not allowed in scope sn_hamp
The following error is recv'd when we impersonate users in our instance. Anyone else experience this message:Method returned an object of type TableAwareQueryCondition which is not allowed in scope sn_hamp
How to skip OOTB “Service Catalog Request” approval for specific catalog when request price>$1000
Hi Team, In our ServiceNow instance, we are using the OOTB workflow "Service Catalog Request" on the sc_request table. Currently, if the Request price is more than $1000, an approval gets triggered.Our requirement is to skip this approval for one spe...
ITAM vs HAM vs SAM vs CMDB: Understanding What Each Area Owns and How They Work Together
From Laptop to License — Day 3 of 15ITAM vs HAM vs SAM vs CMDB: Understanding What Each Area Owns and How They Work TogetherHello ServiceNow Community,Welcome to Day 3 of the From Laptop to License series.In Day 1, we introduced the complete ITAM jou...
How to submit the Source Request in the SCTASK
Hello Team, I'm stuck at submitting Source Task, i want the sourced field value to updated as True.But I'm unable to submit it.Can someone please guide how to submit it?After clicking on that Source Request UI Action, the following window appears, su...
Receiving "Mandatory field is missing" error in po_receive form
Post creating a purchase order and Purchase line order, when clicking on "Receive" UI Action, it's taking me to the "po_receive" page, where when I am trying submitting the form, it's showing the error as "Mandatory field is missing for <asset/ model...
