Asset Issuance to Non computer user

[vikasshah]

What is typical solution to issue assets to the non computer or non ad user and track the assets. There is a scenario for an e.g. what if user doesn't have account in AD or in ServiceNow and want to request for the assets or how assets custodian will issue to the user which doesn't have an account such as bus driver or car driver because they don't have an account in the ServiceNow or in active directory but he needs to use company mobile for daily communication with the security department, how asset custodian will assign or issue the mobile phone to the driver.

[Mark Manders]

You can't track assets handed to users that aren't in the system. Simply because you can't assign them.

The only way around this would be to add a string field to the table to record the data of this user, but you will run into issues like 'assigned to' being mandatory when 'in use' is selected. 

Why not just create the users as local users in the system when they get the asset. They won't need a password to login (otherwise they would have an account), but you have the data needed to track assets.

[vikasshah]

Thanks for your reply. In your scenario, how external user will acknowledge the receipt of the assets and who will be the accountable of Assets? 

[Mark Manders]

Then create them with a password so they can acknowledge the receipt. And they are the once accountable. 

But look at this from the real problem side: you are delivering assets from a platform that does not contain the users. Those users should be in the system. They get paid, right? So they are in some sort of HR system. Why isn't that system creating the users in ServiceNow?