Hello all, I have a requirement to research HAM integration with CMDB fields. Part of my requirement is: Team would like to know which fields HAM are available to edit by the Desktop Support Team- Which are controlled by FACTS- Which will update FACT...
Hello.I have asset management stablished into my company's instance, and one of the questions that my WPS team asked me is if is possible to group different assets and consumables under a particular one to be distributed.As example:Parent Asset: Admi...
I'm looking for a way to help our Service Desk agents to handle out consumables to users that visit the Service Desk. For example if a user needs to loan a charger to their computer just for the day. The asking user might be in a hurry and just need ...
Hi, How do I edit the List Layout of on Asset Task? I have tried on the native view if I can change it from there but I can only see the Default view.Can you please guide me through? Thank you.
Can anyone please advise me for how to create this report / dashboard, I'm looking for a report / dashboard to give me how much time spend for closing the task by assignee who are part of particular assignment groups.
Hi all, we are evaluating the PRO version in our enviromnent, and we received a presentation from Servicenow with those capabilities from the PRO: Hardware asset manager workspace• Inventory management• Asset estate• Model management• Procurement• As...
Hi all, sorry about the question, but I could not find any place on Internet with that..... I know about the builk update in Servicenow, where in the "list view", you can select multiple cells from same column, double-click on them, and change the va...
Hello, When we submit the Loaner Asset Request item, How the Lead Time is been calculated. Not getting this Thanks in advance
Hi all! Hope you are fine! I need your guidance and support on this. In our company, we sell the computer laptops to employees when the they reaches the end of life. Today, there is a process approved by IT Managers and Finance team; this process is ...
We have a hardware table where we have made 'Serial Number' as unique so that no 2 records have same serial number.But for old records we have multiple Hardware records which have same Serial Number. Is there any way so that users can select the Hard...
In my PDI, if I try to do an insert and stay (for ease of recreating problem) I get a message - Error MessageError: Duplicate Entry - Matching Configuration Item found.In my actual instance, I do not get this error, and I create duplicate CI's. Can a...
Hello Experts, I have been trying to understand how the ‘source request’ workflow is triggered. When users submit the OOB asset catalog items, the base workflow and source request are triggered. I noticed those catalog items are linked to the flows f...
Hello Could you please help me to resolve this issue, in fact, i'm setting up HAM and i'm trying to add asser_action in the related list "affected ci" to incident and change. but , i'm not able to find out this column asset_action , i searched in the...
Hi there - is there anyway for HAM to alert when consumable get to a certain number.... example alert gets sent out when there are only 5 monitors left. Hoping this is a feature. Thanks in advanced!
I need to document the integration between ServiceNow ↔ SCCM/ MECM in our organization.I will be reaching out to the SCCM guy. 1) What are the things I need to be looking for?2) What tables should I check?3) What and where should I check is coming ov...
