I am trying to put in place a Business Rule or Client Script or UI Action that prevents all users, except Discovery Admins, from creating a new CI when submitting new CHG or INC tickets.I have tried an ACL that prevents creation of cmdb_ci items, but...
Hello I am trying to find some information on Asset Swap. I was able to find an ATF but cannot determine if this is a business rule or a workflow. thanks
Hi - all I have a use-case from the client asking, to be able to create an audit for a Building, in the build we have a Central Warehouse and Offices, all defined in the location table, so I want to "create one audit" for Building A, with a hierarchy...
Is there is Asset Swap workflow? Is this only visible with HAM Pro 10.0?
Hello,I far as I have understood numbers (Assets present in local or transferrable) in sourcing page comes from location of user and which is matching with Stockroom location or service Location.Question - can it be based on user cost center not loca...
I am looking for a demonstration of the Hardware Asset Workspace OOB and would also like to know which data is mandatory for populating that workspace.
Hello SNow Enthusiasts, Backstory: We will be implementing a Zebra ZD621 Printer on an independent VM on an Azure Server to print out two Physical Asset Tags to put on our hardware. One will be for the Unique Asset Tag that will correlate with the As...
We need to configure the Intune integration with ServiceNow to discover only company-owned mobile devices, excluding personal ones. Integration is already done Intune to Servicenow but now Client need to solution to track only Compony owned mobile de...
Hi, We have Intune integration with Servicenow, in that we will not getting data category & Subcategory for Mobile devices in cmdb_ci_hardware table. Is there any solution to get both attributes.
I am seeking in-depth information about the Hardware Model Normalization process. Specifically, after normalization is activated in Production, what are the next steps? Is there documentation outlining who will review the results and what procedures ...
Hello Team, When we install HAM Plugin, there are some out of the box tables of HAM: 1. Hardware Manufacturers(sn_hamp_hw_manufacturer) 2. Hardware Products(sn_hamp_hw_product) 3. Hardware Device types(sn_hamp_hw_device_type) 4. HAM Product Model...
Specifically I need to find all Hardware that was Discovered more than 90-days after it was Retired.Generally, I need to understand how to filter (Reports and List Views) on functionally-compatible Data Types.:I am not in an Engineering/Admin role; h...
Hello All, Not sure of any other relase, but in the Xanadu release I see one anomaly which looks like a defect within the system. For a Hardware Asset, If Substate is selected as "Pre-allocated", both the State and Substate fields become readonly a...
I want to order more than 1 catalog item using CartJS API of ServiceNow, but its allowing only 1 Catalog item to be ordered. Can anyone look into the code below and tell me what's wrong am I doing?var cart = new sn_sc.CartJS(); cart.empty(); var i = ...
Why are there extra substates for "Retired". Originally many of the states and substates were very straight forward now there seems to be conflicting options. Why would there be a "pending disposal" substate in a "Retired" State? From an ITAM perspec...
