Asset Source request

[AJ5]

Hello Experts, I have been trying to understand how the ‘source request’ workflow is triggered. When users submit the OOB asset catalog items, the base workflow and source request are triggered. I noticed those catalog items are linked to the flows from the flow designers, not the ‘source request.’ Can anyone help clarify this? Thank you!

[felixmiske]

I have the same question. I can see that:

• the catalog items does reference the "Standard Hardware Asset Request" (comes with HAM Pro)
  • that the flow waits for the RITM Sourced state to change to true
• that there is a separate workflow "Source Request" on the Request creating the catalog task "Source Request Items"
  • the workflow is not referenced in the catalog item
  • the workflow sets the assignment group for the catalog task

I would guess that the trigger for the workflow is somehow connected to the Service Catalog (compare https://www.servicenow.com/community/ham-forum/in-custom-catalog-item-sourcing-task-not-created/m-p/...) - but how and where?

How to configure the Assignment group??

[ericward]

Source request workflow is triggered when the Request is 'Sourceable'. On the Request table there is a field called Sourceable that is marked as true if the catalog item(s) are published from models. Not to be confused with the field called 'Sourced' that is also on the Request. If you are publishing hardware or software models to the catalog then you will notice that a field called 'Model' gets populated on the catalog item. There is a business rule on the Request that runs and looks at the Item associated to the Request item. To summarize if the Item associated to the Request item has a model, then Sourceable gets marked as true. This workflow is required to properly create the Catalog Sourcing task that is needed for Procurement.