Asset Sub-States Changed Over Time

[klf1123]

Why are there extra substates for "Retired". Originally many of the states and substates were very straight forward now there seems to be conflicting options. Why would there be a "pending disposal" substate in a "Retired" State? From an ITAM perspective that does not make sense. I feel from an audit standpoint if something is marked "Retired" it should be gone from the environment. Has anyone had audit issues with marking items "Retired" that are not actually gone?

[HIROSHI SATOH]

I agree.

ServiceNow does not define a clear and consistent process for asset disposal, so you have to customize it yourself.

I think it's impossible to define a consistent process because even the disposal process varies depending on the country and region.