Content Service Opt-In: Which data is transferred?

[Matthias Sch]

My customer is asking which data is transferred when opting-in to the content service. Is it just the combination of Manufacturer, Name and Model number? Or anything else?

[Community Alums]

Hi @Matthias Sch ,

Opt in to the Hardware Asset Management Content Service to improve the normalization process by sharing hardware and consumable model data from your organization with ServiceNow.

By opting in to the Hardware Asset Management Content Service, your data is securely shared with ServiceNow to build the content service repository. Adding to the content service allows more models be normalized automatically. These updates occur weekly.

The content updates are based on data from the hardware and consumable models, lifecycles, and custom hardware product models sent back to the Hardware Asset Management Content Service.

Any data that is retrieved by the content service remains anonymous and secure, following ServiceNow privacy policies. After the data has been reviewed, it is properly disposed of.

[Matthias Sch]

Thanks! I need it more precisely. Which fields / information is sent to ServiceNow? This question comes from the security department.

[kormanp]

Is there a more comprehensive answer to this question?
My security department is going to be looking for those answers as well before they will allow it to be enabled...

[Matthias Sch · Accepted solution]

Meanwhile I found out.

Hardware and Consumable Models with a status of "Match not found", "Manufacturer Normalized", "Partially Normalized" or "Manually Normalized" will be transferred.

Details transferred: Name, Manufacturer, Model number, Short description, Model category, Status,  Normalized name, Normalized manufacturer, Normalized model number, Device type, Normalized status,  Normalization rule.

In addition all Custom Product Models are transferred (Name, Manufacturer, Model number, Device type, Product).

Finally, all Hardware and Consumable Lifecycles which are not created by ServiceNow with a lifecycle type != internal are transferred.

Details transferred: Lifecycle type, Lifecycle phase, Source, Phase start date, Phase end date, Risk, Normalized name,  Normalized manufacturer, Normalized model number, Device type.

After Opt-In you can decide to exclude individually one or more of the following from transfer:

• Hardware Models
• Consumable Models
• Custom Product Models
• Hardware Lifecycles
• Consumable Lifecycles