Resolved! how to dynamically change service catalog's description and picture
Is there any way to change the description and picture when select from a "Select Box"? Thanks.
Forum Posts
Resolved! Asset and CI serial numbers are different.
In the 'cmdb_ci_computer' table, I've identified around 150 duplicate CIs based on serial numbers. However, when I cross-checked these CIs in all asset tables, most of the serial numbers do not have duplicates in ALM.ALM only shows one record with se...
Separating in stock consumables by additional attributes
When we're receiving consumables into our stockrooms, they're all being grouped together based on model. For example, if we have 50 ConsumableModel10 in stock, and then receive an additional 10 ConsumableModel10s to the same stockroom, the line will...
Resolved! CI Reference Lookup
I am wanting to make the CI field on Change and Incident forms mandatory. My issue is when a user clicks the magnifying glass there is an option to create a new CI. I do not want user able to create CIs. How do I remove the create new option on the l...
Add a CI to an existing asset
We have a situation where a client created assets where the model categories were blank, and then created cis. The issue, now that we've corrected the categories, is how to add the cis that exist in the correct classes to the existing assets?
Resolved! In the RITM we have variables they are like in sections which are shown in below attachment
In the service request we have different variables sections on the RITM form.So defaultly, Those sections are openly (-) coming in the ritm form i.e., shown as attachement1Now I need those sections should be collapsed or closed the (+) as like in att...
How to populate the user name through sys_id
I have a sys_id . by using this sys_id i have populate user name u_requested _for field Any one could you please help me
De Dup tasks for HAM
We are noticing an abundance of duplicate items in our Hardware Asset tables:We have been going through and manually remediating these items. In some cases we have deleted a record and the CMDB and discovery process recreates the record. I have check...
Resolved! How to validate if we are getting content updates on a weekly basis for our hardware models?
Hello Experts! We have not opt in to servicenow content service yet and would like to validate if our hardware models are getting content updates on a weekly basis or they are being updated at all without opting in? Thank you in advance!
How model is created from discovery source?
On which basis model record is created from discovery source. I do find some community links stating that models are created by "MakeandModelJS" but in that script there is no lines that creates model. I don't Where this is called in IRE or RTE. Any ...
Resolved! Stale Report creation
Hi All, I'm looking for some assistance on how I can create a report to show all the assets that have been stale for 3 months. I created a report but doesn't seem right. I'm only looking for computers/ personal computer. Or maybe on how to create a...
alm hardware model update
i want to update the model and model category to the assets in the table alm_hardrare, but these are readonly. how these fields get updated in the alm_hardrare table? can we do manual update
Resolved! Duplicates of Models (hardware model) in the cmdb_model table
Hi every one, In the cmdb_model where you get to choice Product Model /Hardware Model to create the CI. I am seeing there Duplicates of Hardware and Product Model. In the Image below, you can see what i am on about. There is something called Edit Int...
Mobile qr code scan
I have to scan the QR code on assets, including Asset Tag and Serial Number via the Agent Mobile App.In OOTB, when I scan assets while purchase order case, it has separate scanning for Asset Tag and Serial.How can I achieve the Asset Tag and serial n...
Asset Refresh - Useful Life
Hi Experts, I would like to understand what should be the ideal way to get Useful Life updated in Models. Since the Asset refresh uses the "Eligible for refresh" and "Useful life" field values, I want expert comments on the usage of this particular f...