Forum Posts
Procure button on sourcing request greyed out
Need help understanding when the 'Procurement' button on 'Sourcing Request' enabled. For Consumable Product models, the procurement button is disabled on sourcing request. Verified that the catalog item has a valid product model and product model has...
Resolved! Please help me in deleting millions of records from the asset table
Hi team,I made an error in my daily running scheduled script such that it ran continuously. The scheduled script ran recursively and now we are left with 10,96,41,285 records in it. Deleting even ten thousand record is taking around 15 minutes. Can s...
Module activation and running Field Service Management (FSM)
Hi, can somebody help me to answer the following question providing the reasons: When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, ch...
HAM Migration
Hello, any guidance on the following question? What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?A. cmdb_model_categoryB. alm_hardwareC. No migration is requiredD. alm_asset Thanks.
How to stop the email notification for the user from flow designer
How to stop the email notification for the user from flow designer Ex:- If in users profile is marked for not receiving notifications we should not send notifications.
Horizontal Probe Discovery Error
I am trying to run a quick discovery and all of my fails are with HorizontalDiscoveryProbe. At first, I received the error "Sensor error when processing Horizontal Pattern: No sensors defined --" --- now I am receiving "Identifier: validation error: ...
Auto populate field
How to auto populate "location" field based on "company" field in alm_hardware table in servicenow?
Exclude the hardware model for one hardware model from the Content Service.
I am new to HAM. One of my requirements is to exclude two hardware models from the Content Service after opt-in to the Content Service for all hardware models Can anyone guide me this process?
Asset Updates via Mobile Agent with out HAM Pro
Is there a way to use the IPhone to directly update assets via the mobile app for asset management without having HAM Pro. Currently using spreadsheet with USB scanner and was hoping there was a way to directly update without having HAM Pro yet.
Resolved! How to find script on a field.
Hello Team, I have one field "last barcode scanned date" its updating the date. but not getting which script has been used to update the date on this field.If I have to find any script on this, how to find it. Please suggest me.
Resolved! How to properly "dispose" of assets in ServiceNow?
Our Asset team is attempting to change the status of some hardware assets from “pending disposal” to “disposed”. We have made several attempts in test and none have worked. Need to confirm which table we should be using and what might be blocking u...
Resolved! How to handle assets not returned by terminated user
We are using catalog items to manage the asset state/substate throughout the asset's lifecycle. When it comes to Terminations, we create tasks for technicians to retrieve the user's computer. Upon closure, the asset in the alm_hardware table gets mar...
Theory of Operation regarding Product Model creations
Hi HAM forum members.Perhaps I am not in the correct forum and when this is the case: guide me towards the correct one!Probably anyone of you can help me (and others) regarding topics around Hardware Product Models and how they are used. As these Pro...
Resolved! Custom columns at tables does not appear at Flow Designer
hello,We have added few columns at table alm_hardware.When we try to create a condition at flow designer making reference to this table, the columns created does not appear available.any idea what do we have to do to make custom fields available at f...
