End of Life Asset Reporting

ndube82 · ‎12-21-2023

Out of the box, ServiceNow does not provide assets level reporting for various milestones of the product lifecycle. For instance, if I need to find all assets that are currently past end of life milestone... I must copy and paste the model names into a report. This is challenging to create repeatable processes in an efficient manner.

Has anyone solved this challenge using the Content Library and views? Any other solutions?

The goal would be to have a report source/view/table built with minimal customization to be able to forecast future assets expiring, query for those already expired ( End of Life or End of Support (when end of life does not exist) so on and so on.

Open to any and all suggestions!

dimitrisala · ‎03-05-2025

Hi,
I had the same scenario and was pointed to the following table:

sn_hamp_assets_capital_planning_view

Not sure how long this has been available but seems to do the trick by creating a view between
cmdb_hardware_product_model

alm_hardware

cmdb_hardware_model_lifecycle

View solution in original post

Ashok Sasidhara · ‎12-25-2023

There are 'model management' and 'end of life' tabs in the hardware asset dashboard (available with HAM pro). It is explained in the following URL:

https://docs.servicenow.com/bundle/utah-it-asset-management/page/use/dashboards/application-content-...

ndube82 · ‎01-02-2024

Thanks, we have this installed... It does not solve for the issue I described or the challenge we are facing.

Amarjeet Pal · ‎12-27-2023

Hello @ndube82 ,

The below tabs are available in HAM pro subscription in Hardware asset dashboard.

The existing reports i.e OOTB will be very helpful to create reports for your use cases.

Let me know if you need conditions of the OOTB reports happy to help you.

Thanks

Amarjeet Pal

ndube82 · ‎01-02-2024

Thanks, I have reviewed all of the tabs and the reports. There is no way to dot walk to the associated assets that are end of life. If you have conditions to share to aid , please do.