HAM Pro Model Normalization Issues

[Alok Kr Gupta]

I have Manufacturer , Model name & Model Number correctly updated in the General tab of Model tab. Still its says Partial Normalization. I am advised to manually add "Model" field data in "Normalization" tab and run normalization manually.

When I do that, it becomes "Manually Normalized". I have few question:-

1. Is this a common behavior of HAM Pro that even after having all the details it still does not normalized?

2. Is it recommended that one should manually update the detail and go for Manual Normalization?

3. After Manual Normalization, will this model be synced with content services in order to populate the lifecycle stages data?

[HrishabhKumar · Accepted solution]

Hi @Alok Kr Gupta ,

I've addressed your queries one by one below:

1.Is this a common behavior of HAM Pro that even after having all the details it still does not normalized?

It’s not uncommon for models to remain in a "Partial Normalization" state even if you have correctly populated the Manufacturer, Model Name, and Model Number fields. This can occur due to several reasons:

• Incomplete or Inconsistent Data: Even slight discrepancies in the data can prevent full normalization.
• Content Service Limitations: Sometimes, the content library may not have the specific model you are trying to normalize, leading to partial normalization.
• Normalization Rules: The default normalization rules may not cover all possible variations of model names and numbers.

2.Is it recommended that one should manually update the detail and go for Manual Normalization?

While automated normalization is preferred, manual updates and normalization are sometimes necessary. Here's what to consider:

• Temporary Solution: Manually updating the details and running normalization manually is a valid approach when automated normalization fails.
• Best Practices: Ensure that the data you enter manually adheres to the standards and conventions expected by the normalization process.
• Long-Term Strategy: If you frequently encounter this issue, you may need to review and possibly customize the normalization rules or work with ServiceNow support to enhance the content library.

3.After Manual Normalization, will this model be synced with content services in order to populate the lifecycle stages data?

Once a model is manually normalized, it should still sync with content services to populate lifecycle stages data, assuming that:

• Correct Manufacturer and Model: The manual normalization uses correct and recognized manufacturer and model details.
• Content Service Updates: The ServiceNow content service has the lifecycle data for the manually normalized model.

Thanks,

Hope this helps you.

If you found my response helpful, please mark it as helpful and accept it as the solution to close this thread.