Hardware Model EOL/EOS

ddd
Tera Contributor

‎12-17-2023 10:34 PM

Hi

 

Will EOL/EOS in Hardware Model affect Status?

For example, will EOL/EOS automatically change to Status after expiration?

 

Thanks

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Harish Bainsla
Tera Sage
Tera Sage

‎12-17-2023 10:39 PM

In ServiceNow, the behavior related to End of Life (EOL) or End of Support (EOS) for hardware models can be configured based on your organization's processes and requirements. ServiceNow is a platform that allows for a high degree of customization, and the specific implementation may vary depending on how it has been set up in your instance.

 

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ddd
Tera Contributor
In response to Harish Bainsla

‎12-17-2023 10:44 PM

Thank you for your answer

 

But I would like to know in more detail, will the default EOS/EOL affect the status without setting any settings? Does the existing system have this feature?

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ddd
Tera Contributor
In response to Harish Bainsla

‎12-17-2023 11:01 PM

I have read the article, but it is about SAM. I think HAM is needed on my end

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