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Credentials authentication failure

Hi Community,I have created the credetials for the discovery in my developer instance but while testing the credentials I am facing authenticatio failed issue. I hope someone help me to successfully authenticate using the credentials. 

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HilalP by Tera Contributor
  • 174 Views
  • 1 replies
  • 0 helpfuls

Stockroom Auditing - We have Challenges

Scenario:Stockroom Auditing - When the Auditor begins to scan the assets located in the Stockroom...I understand logically how it should work ????  Question: 1.  From the Mobile App - Should they see the existing assets on the Scan screen, on the mob...

Name - Configuration Item update

Hi, I have created a bulk upload template for updating Asset records. In the bulk upload template, I have one field as “Name” through which I am updating "Configuration Item" field on alm_hardware table and the "Name"  is getting updated on “cmdb_ci”...

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kalpeshjath by Tera Contributor
  • 288 Views
  • 2 replies
  • 0 helpfuls

Unable to update Hardware Asset substate

Hello All, We are facing the issue when updating the substate of the some of the Hardware asset.We have checked the business rule, client script, flows but there was no such script that causes the issues. When we tried to update the substate through ...

Sayali_N by Tera Contributor
  • 633 Views
  • 4 replies
  • 0 helpfuls

Root cause of Blank Ci on asset

In Asset table, we see some of records not having configuration item in it. Does anyone have any idea why the CI is empty when an asset is created?What is the logic to create a CI for an asset & what fields are considered respective of it? 

HAM Mobile App Asset Serial Number Scan Leading 'S'

Hello everyone.  We are in the process of implementing HAM processes around receiving assets into our stockrooms and then keeping them updated throughout the lifecycle, including using stockroom audits.  One issue we're running into is around scannin...

ChadO by Giga Expert
  • 1523 Views
  • 6 replies
  • 1 helpfuls

RITM level variable editor

I have a catalog item (likely Customer Care) where I created a select box variable named "Is selected", and you want this variable to be editable even after the request is submitted (RITM created).But RITM level all variables is showing read-only. I ...

vinod6 by Tera Contributor
  • 861 Views
  • 9 replies
  • 0 helpfuls

CI State Behavior on discovery

We have integrated ServiceNow with SNOW Software. When a CI is created via the SNOW integration, its state is set to "In Use" in ServiceNow. However, in a different scenario where an asset is first created manually in ServiceNow, and a CI is automati...

PO Issue after Yokohoma

We recently updated to Yokohoma and are seeing a weird issue that I was having trouble tracking down so was hoping someone in the community had seen this and could point me in the right direction. When we receive a PO that would create multiple hardw...