Auto populate date
I have got a requirement to auto populate the Assigned field (Data and Time field) at the time assigned to in updated.
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Forum Posts
JAMF Integration Error
Hi All, I have done the JAMF integration with ServiceNow and it is successful. But after the integration I am getting below mentioned error for few of the records. Also there are sets remains in Pending state and some are getting Processed. I am not ...
How to Group Asset Report by OS on alm_asset Table?
Hi all,I’m building a report on the alm_asset table to list assets where:model_category is Windows Server, Linux Server, or Serverinstall_status is IN (9, 1, 10, 3)ci (Configuration Item) is not emptyGrouping is needed by model_category and Operating...
Dashboard - Table View Issue
Hi , I'm trying to add a table to a dashboard as a table only (as I cant have a table and graph as one extended report without scrollbar). When I add the table it reverts back to the graph view. I have changed the accessibility options to allow this ...
Tracked and traced Asset movements within a Stockroom
Hi HAM community members, I am dealing with a customer with a couple of serious Stockrooms where high volumes of Assets are stored. From time to time the Stockrooms need to be clean-up and Assets need to be re-shuffled within these Stockrooms. To be ...
Transfer Order Lines - Bulk update in HAM Workspace
Hi all members of the HAM community, Keeping in mind that HAM Workspace is the future way to go for users, I am missing a capability in this new workspace:Bulk processing of Transfer Order Lines is available in the legacy UI but not available (probab...
Hardware Asset Management without CMDB
Hello, can I implement the hardware asset management functionality within ITSM without having CMDB installed? Thank you.
Automatic update of Substate in Asset
Hi everyone! I have been getting the following problem: When updating the Install Status of a CI, the State of the Asset is updated. However, for some States, the Substate of the Asset is automatically updated by itself to a Substate that was not inf...
Assets updated by Middiscovery
Hello all, I see in my Project instance, the Assets (alm_asset) in the list view I found the updated by column as middiscovery. When I open the list with condition Updated by is middiscovery and Serial number is empty, I see few records. I want to kn...
Auto Populating Scheduled Retirement field within hardware asset records
Hi, We need all of our new hw asset records moving forward have their scheduled retirement field auto populated. The process, as we understand it, would involve these steps, in order: Status field on a PO line item will manually change to RECEIVED (...
Duplicate Hardware Records After Migration – Model Mapping & CI Creation Issue
Hi Everyone,We recently migrated ~17,000 records into the alm_hardware table and are facing two major issues:1. Model Reference Issue:The model field is pointing to the generic cmdb_model table, not the cmdb_hardware_product_model.As a result, CIs ar...
Asset load from 3rd party to servicenow instances
Hello All, We have a requirement to integrate 3 different systems. The source system (supplier) will contain all the asset master data and this data should be pushed into the middle layer, which is a vendor ServiceNow instance and hosts the fulfillm...
How do you receive assets when they are created by ui action Create hardware assets prior to deliver
I do NOT have HAM Pro. I have ITSM HAM(ham foundation). How do you receive assets that have a state of on order? I created them using the UI action 'Create hardware assets prior to deliver' and from what I can see you would need to manually update...
Hardware Asset Management (HAM) Fundamentals On Demand missing files
I am attempting to do lab 3.3 of Hardware Asset Management (HAM) Fundamentals On Demand course, and I successfully downloaded the zip file from the knowledge base, however it does not contain any files for lab 3.3. The lowest number is 3.4. Is this a...
Schedule Job script
I need a script that triggers the event when the asset from hardware table is expiring in 15 days.
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