i can't login Now Support

yuans
Tera Contributor

‎02-06-2025 04:12 AM

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Mark Manders
Mega Patron

‎02-06-2025 06:22 AM

Now Support is a ServiceNow site that requires that you are created by another user with sufficient privileges. You can't just use a random ServiceNow ID. It needs to be connected to a ServiceNow company. So get someone from the company you want to log in for to create your Now Support account.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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suns
Giga Contributor
In response to Mark Manders

‎02-06-2025 08:23 AM

I am an individual, not a business user, and I haven't purchased the ServiceNow service, so I can't log in to the Now Support platform?
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Mark Manders
Mega Patron
In response to suns

‎02-07-2025 01:43 AM

That's correct. NowSupport is there to support (customer) instances. So you need to have an instance/be related to a company/partner to have access to NowSupport (and PDIs aren't supported, so they don't count).


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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GChat
Tera Contributor

‎02-18-2025 02:31 AM

Hi,

I have a service now account and I'm using the system in a HAM role but it still gives me this error? I'm usng my company email and account which had learning credits added to it etc so not sure why it wont allow me in. Any Ideas?

 

I'm stuck in a loop trying to resolve

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