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Hardware Asset - Process of creating models

We currently have Discovery, SG sources (AWS, Azure) and manual entry feeding our CMDB. As a result, CIs and assets are being created. We are trying to figure out the best way for new product models to be created in the system.I was wondering about t...

Resolved! HAM Pro Model Normalization Issues

I have Manufacturer , Model name & Model Number correctly updated in the General tab of Model tab. Still its says Partial Normalization. I am advised to manually add "Model" field data in "Normalization" tab and run normalization manually.When I do t...

125 days since last content download

Hello, Today we noticed something unusual within the Hardware Asset dashboard. On the 'Model Management' tab it says it has been 125 days since the content library was downloaded (see attached picture). I manually ran the following jobs and even afte...

values missing in asset function field

Hi All , in alm_hardware table under asset function field i see only 3 drop down i.e: primary ,secondary and shared. but as per docs it mentioned it should be 5 drop down values. i.e: primary ,secondary , shared , bundle and loaner. So may i know why...

Manufacturer and Model Id Mismatch on the CI

Hello All , I have encountered  issue where the manufacturer and model id is different on the CI (Mostly for the Networking devices) .  Manufacturer is Cisco Systems, Inc.and  Model ID : Crestron Electronics Crestron Electronics UC-CX100-Twhich belon...

HAM - Transfer Order

Hi All,I am getting below error while submitting Transfer Order through a custom record producer. How can we resolve it? #ITAM #ITAssetManagement #HAM #Asset

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about "Asset on Mobile - Remote Asset Receiving"

HI every.I'm learning about HAM. About  "Asset on Mobile - Remote Asset Receiving". The document says as below: Remote and/or WFH users can confirm physical receipt of assetsEnd user receives notification when asset is in transitEnd user can receive ...

newhand by Mega Sage
  • 750 Views
  • 4 replies
  • 1 helpfuls

Unable to Change date field type

@Ankur Bawiskar  @Community Alums  @Sohail Khilji  @Maik Skoddow  or anyone please help How can I clear only the time value using the script in the attached screenshot in DATE/TIME value instead I should display only the DATE Value  

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ARAVINDA11 by Tera Contributor
  • 262 Views
  • 6 replies
  • 0 helpfuls

FSM price configuration

Can ServiceNow FSM system configure multiple pricing on 1 device for Field Engineer to select? E.g.: $15 & $10 for Monthly Recurring Charge and $150 & $100 for One Time Charge?

Resolved! Tracking assets while internal movements between stockrooms

Hello,Do you know any solution how we can track assets which are moved internally:a)  Assets moved from one central stockroom A to another central stockroom B?b)  Assets moved in  one central stockroom A from racks/shelves locations to room/space in ...

DanMa by Tera Contributor
  • 419 Views
  • 1 replies
  • 0 helpfuls