Attachment to catalog item
Can a spreadsheet be attached to the catalog item request form, and the items in the attachment follow the workflow
Forum Posts
Reporting using multiple data sets
I am trying to put together a report with multiple datasets so that I can see what orders have been placed that have admin rights. Once I get to the point where I add the second data set, I don't see the option to add said data set. An article I foun...
Develop a new GET API to expose the following details to GSA
Develop a new GET API to expose the following details to GSA:Sample Request:Request Payload(Can be either shipment Id or RITM associated to shipment)- { "requestId":"RITM4105533" } [[OR]] { "shipmentId":"2084153" } Sample Response: { "shipment Id"...
Linking a PO to consumables
Hey everyone, I have a need to link the Purchase order the consumable is received under to the consumable when it is received. This is needed for the purpose of printing receiving labels, I know the consumables will merge when put in a stockroom with...
Mobile Devices - Serial Number Population?
All, Our organization is beginning to look at Asset Management. We don't currently have HAM PRO just base Asset. That said we are considering getting HAM PRO in the future. While we are looking into Asset Management some different areas of concern ...
Resolved! ITAM
What are the scenarios that can be implemented in ITAM with respect to banking sector!Can anyone suggest the learning part!!
How to Modify HARDWARE ASSET WORKSPACE in ServiceNow
Hello EveryoneWe have a requirement from the client to Hide/Disable the below "Vendor Purchase" tab from HAM Workspace. Navigation: Hardware Asset Workspace --> Hardware Asset Overview --> Quick Links --> Refresh requests --> Open the RITM --> Open t...
Linking Asset with Incidents in ServiceNow
We are managing assets through asset management and have noticed that we are unable to link incidents related to monitors, docking stations, tablets, etc., as they are not listed as configuration items (CIs). What is the best way to link these assets...
Build/ configure/ installation procedures of IT assets
Hi, I was going through the HAM process guide (Vancouver) and wanted to understand the deployment of assets as performed by the fulfillment team. The process guide mentions the details of the same being present in "Change or Service Request" (HAM 5.2...
Operational Asset Replacement
We have noticed that during asset replacements, new assets are overriding existing ones. This issue is causing problems during asset audits as the details of old assets are being overwritten by the new ones, and it is also affecting the financial com...
Doubt related to UI builder
Hi all , Need help related to ui builder so if someone who is expert in ui builder then please assist. Question1 :Actually my requirement was in a workspace i was asked to remove one button. but when i navigated to ui builder and going to the rig...
Unable to create favourite
Users with asset, inventory_user, inventory_admin roles are unable to create favourites. Any idea what could be the reason? This is very simplest things at platform level irrespective of roles, hw can I resolve it? When a user try to save favourite i...
Lifecycle Phase on the HAM Workspace View
Is there a way on the HAM workspace in the Model Management section to show the current lifecycle phase of the hardware model in the list view. There doesn't seem to be a column option for the lifecycle phase and your only option is to drill down int...
Import Hardware Content data
Hello Community! I'd like to know where can I get sample content data? or what format do I need to use. How does this works.I'm trying to test to import content data. Thank you in advance.
