in Sourcing Task purchase,transfer ,consume buttons not visisble

[Deepak Karma]

Hi,

i have created one catalog item and added standard hardware asset request flow and created one variable that is reference type when i raising request and follow all the action but in source request task in that task i am not able to see any transfer, consume or transfer buttons.

can anyone please give me solution for that

thanks

[Ashok Sasidhara]

1. Please check whether the information in the following URL is helpful for the issue with 'Consume' button:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1227093

2. For 'Transfer' button, check whether the requested 'model' is having assets with state=in stock and substate=available in any of the stockrooms associated with the requester's location.

3. For 'Purchase' button, check whether the procurement plugin is activated. It is not activated by default.