Hi Folks, We're in the process of re-implementing HAM, as we had a poor rollout a few years ago. We've decided we'd like to start clean with Consumable assets, as our data is incredibly inaccurate. My question is this: Would we be better off deleting...
Hi team,After enabling the HAM plugins and completing the HAM guided setup and normalization, we noticed that CI records were updated. However, we encountered an issue: our CMDB was already present, and assets were present too but they were not synch...
We are exploring the use of the ServiceNow 'Procurement' module without any direct integration to our actual Procurement system. Ideally we would like to build up a full list of Purchase Order Line Items that can then be sent as an email to our Procu...
Hi Team,I have a requirement where I’m using a List component in UI Builder, and I want to center-align all the column values, including integers.I applied the following style:* {text-align: center !important;} This works fine for string values, but ...
I have installed the sn_hamp plugin, updated to the latest version, and opted in to the resource category for the models. No matter what order I complete the request, the swap function does not work and does not update the swapped asset with the new...
Hello,A flow created in Flow Designer is associated to Catalog Item/Service Catalog. It is working fine in PDI but not at all working in demo instance of our organization. The flow is not getting triggered only.Please help what could have gone wrong
I have added custom status choices for both the Purchase Order and Purchase Order Line Items table (we are currently not using the ootb ones). When I click on the 'Create hardware assets prior to delivery' related link, I get the info message:"Asset ...
Hi, we have a few laptop ThinkPad models that lists two model categories (Computer, Windows Server). If I remove Windows Server from the list, it comes back the next day after the Tanium import runs. I verified that there are no assets with that mode...
Hi folks, We're trying to export that planned assets from a disposal order, but I don't see a way to do that in the HAM interface. Does anyone know how to export this list from the HAM workspace?
We are exploring the use of the ServiceNow 'Procurement' module without any direct integration to our actual Procurement system. Ideally we would like to build up a full list of Purchase Order Line Items that can then be sent as an email to our Procu...
Hi Team,I need help with changing the alignment in a Workspace list. Currently, integers are aligned to the right and strings to the left. I want to align all fields either to the center or to a single side for consistency.I tried using field styles,...
Hello,We have a field Asset Category (reference field) in cmdb_model_category table, which should only display records where Active(custom field) is true and category Id is 1. [This part is done]Another field Asset Model, must only display records wh...
Hi All, Could someone help with removing the "Vendor Purchase" option from the Source Request UI Page?We've tried removing relevant code from the HTML and Client Script sections of the UI Page, but it hasn't worked.Is there anything else we should ch...
Hi All, I’ve created a custom catalog item and attached Standard Hardware request workflow.However, when submitting the request, the standard sourcing UI Page (used for refresh/stock/vendor purchase) is not launching.With Initial troubleshooting foun...
Hey, I am using the Agent App and want to add multiple assets with a function. Therefore I configured a grouped input to collect all Asset Tags and Serial Numbers. I configured the grouped input how it is described in the docs (https://www.servicenow...
