Hello Community,I have a requirement to handle RITM state changes using Flow Designer based on the approver’s action. RequirementWhen the approver approves the RITM→ RITM State should move to “Work in Progress”When the approver rejects the RITM→ RITM...
When I want to return a hardware asset or deploy an asset to a different location within the same building/premise Then I should have a catalog item to submit the request and the catalog item should allow me to provide the following information for t...
Hello Team,I have a requirement in ServiceNow (new setup) where a Requested Item (RITM) should be automatically cancelled after 7 days if no action is taken. I am using flow designerRegardsBharath
I have completed labs and learning topics of the on-demand "Hardware Asset Management (HAM) Fundamentals (Zurich)" course. Still, its completion status showing as 89%. I have to make it 100% to obtain the CIS-HAM voucher. PFA screenshot.So, could you...
Does ITAM or HAM have a way to handle re-use scenarios? Our CI is a computer with a unique name, our asset is a piece of hardware, e.g. a Notebook.When a users leaves the company, the hardware asset can be reassigned to another user - but with a new ...
Hi Team,I am trying to import hardware asset data from an Excel sheet and need guidance on how to handle field mapping across two different tables.Excel Sheet FieldsPO NumberSerial NumberLife Cycle StageStatusModelModel NumberUseful LifeWarranty Expi...
Hello, we are in process of implementing HAMPro so am new to this; wondering if/how others handle Lenovo models as they have their model Number listed in win32_computersystem|model whereas every other manufacture has their model Name. I asked for o...
Hello everyone,We have a scenario involving two entities:Company A – the customerCompany B – the service providerWe are working on a DaaS project where Company B sends weekly asset data in an Excel sheet, and Company A imports this data into the alm_...
when I am trying to move the changes to update set in ACL , acl is capturing but that related security attribute conitions are not adding properly. can anyone please help.
Is it possible to have the Move Orders list from the EAM workspace to be inside the HAM workspace? Any and all replies will be much obliged.
i want to know about this anyone? who know about warranty expiration data comes from? if you know about that please explain and provide guide about warranty expiration i just want to know that field is populated from ___? how many BR or Client sScrip...
I am the assigned Hardware Asset Manager and we just recently implemented ServiceNow. I learned how to complete an audit of a stockroom but what is the most efficient method of auditing assets that are issued to employees throughout the organization?...
I am implementing HAM for the first time and am looking for advice and best practice tips for utilizing sourcing task and approvals for our catalog items. There are some items that require approval from certain groups and other items from other group...
I have change the model categories of one of the product model but I found No change in the model Category of the asset associated with that Product Model and also there is no change in the CI class of the CI created due to that asset. My Question is...
Hi all members of the HAM community, Keeping in mind that HAM Workspace is the future way to go for users, I am missing a capability in this new workspace:Bulk processing of Transfer Order Lines is available in the legacy UI but not available (probab...