Inbound Email Action

coreyhirsch
Tera Contributor

Hi all,

 

I have a story that requires an email response of Yes or No. When a user response with either, a form on for a task on mobile asset reclamation will update a specific field to either yes or no.

 

Here is where I am having trouble: Testing
 I go through the whole processes where an email is sent to the user. I'll navigate to System Mailbox >> Outbound >> Outbox. I will see here that the email was sent to the user. I will open this email and copy what is in the body. 

 

I will then go to System Mailbox >> Inbound >> Inbox and select New. In the body field, I will paste the email that was originally sent to the user but add in a Yes or No. I will set the Subject to re: Mobile Asset Info. I will then submit and Reprocess the email.

 

This will then fire the email back to the system, trigger my inbound email action and flow/subflow, and update the field to either yes or no, depending on the response.

 

Instead of testing the email response like this, is there a way (without enabling emails being fired of in test and DEV to all users) to test it like it is intended? Have the system email the user from the dev/test environment, and then the user response back via email with either yes or no?

0 REPLIES 0