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‎04-03-2024 08:13 AM
Hello Team,
Jamf integration is failing with the error "Unable to make a connection to JAMF API call. Please check your credential configuration. Check system log for more details. HTTP return status code was 401 (sys_script_include.3fa7da3673b210104ae4b41afaf6a727.script; line 57)". We checked thoroughly and found there are no changes in the credentials. After some research I read that we have to migrate to Token bearer authentication.
I have received the token from JAMF team, and did some research as to where to update the token on ServiceNow. I didn't find a HTTP message where we can update the token. After some more research found that it has to be updated in the flow, not sure how.
Solved! Go to Solution.
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‎04-08-2024 11:02 AM
We replaced the service account with a new service account and it started working.
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‎04-03-2024 04:54 PM
generally token need to be updated in connections & credentials module
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‎04-08-2024 11:00 AM
We replaced the service account with a new account and it started working.
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‎04-08-2024 11:02 AM
We replaced the service account with a new service account and it started working.
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‎05-15-2024 10:49 AM
Did the service account come from JAMF, or did you create a new service account in ServiceNow?
