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‎04-03-2024 08:13 AM
Hello Team,
Jamf integration is failing with the error "Unable to make a connection to JAMF API call. Please check your credential configuration. Check system log for more details. HTTP return status code was 401 (sys_script_include.3fa7da3673b210104ae4b41afaf6a727.script; line 57)". We checked thoroughly and found there are no changes in the credentials. After some research I read that we have to migrate to Token bearer authentication.
I have received the token from JAMF team, and did some research as to where to update the token on ServiceNow. I didn't find a HTTP message where we can update the token. After some more research found that it has to be updated in the flow, not sure how.
Solved! Go to Solution.
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‎04-08-2024 11:02 AM
We replaced the service account with a new service account and it started working.
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‎06-12-2024 09:36 AM
We created in ServiceNow.
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‎06-12-2024 04:41 AM
Did the account come from JAMF, or did you create a new credential in ServiceNow?
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‎09-27-2024 10:46 AM
Service account , Can you pls tell which table this config was made and did you receive a token from.jamf team?
