Normalization and HP Models

[py1010]

I am curious if anyone has run into the problem of not being able to fully normalize HP products. The landscape of our company is we do not have insight into the procurement process yet but we are getting data from SCCM which is populating our Hardware Models table with records.

We've been working through normalizing what we can but are running into a road block with HP products. An example is, we bring in 4 naming variations of an HP EliteBook 645 G10 through discovery, which we can normalize down to the Normalized Product with. But after this, we have ten different Model Numbers to sort through without that data bring provided to us.

Would anyone have any general tips for helping us to fully normalize or a good practice for a work around on this?

[Ashok Sasidhara]

Are you using HAM pro or ITSM asset management? If it is HAM pro, the content service will take care of normalization of most of the models. Only a few models whose normalization information is not present (or partially present) in the content service will remain as not normalized (match not found) or partially normalized or publisher normalized.

[py1010]

Hi Ashok, thanks for the reply! We are using HAM Pro and it is true the content service does a lot of work for us. Our main problem though is missing data from discovery to isolate down to a particular model of an HP, so this is the roadblock we are hitting:

We can narrow down the product to an EliteBook 845 G7, but are not able to pick out a particular model of that product from this list of 125 options.

[Saran5]

If your organization has purchased the HP Model with a specific configuration need for your organization, there might be chances that it will not be available in the Hardware Library. If discovery has identified a model number, try creating a custom hardware product model and let it pass through content service for ServiceNow content curation team to validate and update content library. It will work if the PID/Model number information on the device and discovery identified model are the same. If it is different, then you may have to dig this further.

[Carl Fransen1]

Hi,

We are having the same issue - however we used the HP warranty site (https://support.hp.com/nz-en/check-warranty) to enter the serial number and this provides us the model number in most cases, which matches with one in the list. 

Hope this helps!