Use of asset role in ITAM
Hi all, I would like to know if using 'itil' role instead of 'asset' is ok to do.The reason for this is because there are some roles which are inherited by asset role which we do not want the user to do.
Forum Posts
Dashboard Incident - Asset action swap, retire, update/repair
Hi,Can you please advice how to build dashboard/report for incident asset action swap, retire, update/repair?Does anyone of you create similar report?Thanks/RegardsDama
Alternatives to Planned Maintenance?
I need to create schedules that will generate tasks for CIs/Assets that have regular recurring maintenance needs but have found the Planned Maintenance module to not be very useful or easy to work with. All I need to be able to do is take a filtered ...
Install status and Hardware_status in cmdb_ci_hardware table
Hi All,Hope everyone doing great!A quick suggestion needed, I would like to make the install_status and Hardware_status to be updated as retired when the asset decommissioned for asset type not computer. I have written the Transform map script to upd...
Whats the best way to Customize Local Stock Order Flow
Hi Guys, what would be the best approach to customize the Local Stock Order Flow. Im trying to understand why my newly created subflow doesnt triggers out from the Decision Table. As soon as i change the Subflow the sourcing fails and throws an error...
Stockrooms for new orders
What is possibly over a year ago, our HAM manager and one of the devs set up a script in the request workflow of equipment orders that if an order is place with a 'Non Work location' that it would create a stockroom (which also creates a location) fo...
Asset Creation in Hardware Table
Hi Team, Recently we integrated ServiceNow & intune via a plugin. We brought our asset data into ServiceNow & it got created in cmdb_ci_computer but it didn't create an asset record in the alm_hardware table. Do you know what could be the issue here?...
Consumable Audit options?
Hello everyone, We have the need to be able to audit consumables, has anyone come up with a solution for this? Similar to an asset audit perhaps but by model number and entering the quantity? I am sure other companies have had the need for this am cu...
Field population based on interceptor
Hello! I have a bunch of interceptors set up for a customer on the alm_asset table. What I want to do here is populate a field called u_asset_type that is on the cmdb_ci_netgear (form that opens when the user clicks the interceptor). I have tried to ...
How to create correctly a Product Model and Asset
In my work I've noticed there are some Product Models (Class = Hardware) that have no Asset associated. The Hardware status is in Production. Why you can create a Product Model with status in Production if you don't have an Asset associated to it? So...
UI Action for Assets creation
I have selected five records in related List. then I created a new UI Action button(Button Name: TO Process).After selected the five records i am using the above button for five records create on another new form .Can you please help on the UI Action...
Best Practice for Hardware Model Creation
So been using ServiceNow for over a decade and originally it seemed like the better practice was to create your models from a procurement standpoint for ITAM. With the changes to the normalization and content service in HAM Pro it seems like you have...
Resolved! Jamf Integration is failing
Hello Team,Jamf integration is failing with the error "Unable to make a connection to JAMF API call. Please check your credential configuration. Check system log for more details. HTTP return status code was 401 (sys_script_include.3fa7da3673b210104a...
Hardware Asset Management Plugin for PDI
How to add HAM plugin to PDI (Washington)?
Adding assets to warranty contract & updating asset warranty expiration date
Is there a way to auto update the asset warranty expiration date when adding the asset to a warranty contract? it seems to be a manual process in Servicenow. You add the contract, add the assets to the contract, which gives you the date the asset is...
