Not able get Hardware model life cycle data from content service

kkcommunity · 4 weeks ago

Hello,

Even though Life cycle Job executed, i don't see any life cycle data in any of the hardware models in HAM Pro (refer attached screenshot). cmdb_hardware_model_lifecycle has 0 records

What else i am missing?

Regards

Tanushree Maiti · 4 weeks ago

Hi @kkcommunity

Can you check this KB2777983 if it helps you.

Hardware Lifecycle Definitions can be empty even when the Hardware Model Library contains the hardwa...

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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kkcommunity · 4 weeks ago

I dont see any data for any model, this is a new HAM pro installation. Even after executing all HAM pro content related jobs