Requested for in Reclaim Asset

[Rairai31]

Hello,

I have a requirement to show the inactive users on the Requested for of the Reclaim Asset catalog item.

I already removed the script on the reference qualifier but still, inactive users are not available to select. Is there a way inactive users can be displayed on the selection? Thank you.

[Mark Manders · Accepted solution]

There is a query BR on the user table that makes sure inactive users aren't seen by everyone. You will need to adjust that one, or disable it. Do know that that will allow it to be seen everywhere, since it's not limited to the request, but for all forms.

[Rairai31]

Hi @Mark Manders,

I appreciate your response. But what we wanted that on the portal, users will be able to select inactive users not on the portal. Thank you.

[Mark Manders]

The query business rule makes sure that you can't select inactive users anywhere. The only way around that is to inactivate it or adjust it. There is no qualifier or script that gets around the query BR, since that is preventing others to see inactive users.

[Deepak Shaerma]

Hi @Rairai31 

There are few scenarios here, mostly the inactive users is not visibile simply by itil users , only admins has the right to see them in mostly cases. 

Approach you can try is, in the reference qualifies filter conditions shown in your attached screenshot. Put ACTIVE IS TRUE, OR ACTIVE IS FALSE. 

SAVE IT, and refresh the portal and check on the portal again.

Thanks 

Deepak Sharma