Transferable stock greyed out
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
I've requested a hardware item published from the Hardware asset workspace. I have requested two hardware devices from that published catalog item. I have one in local stock and two in another warehouse. I can only consume my local stock when in the source task. I know I have the correct model in the secondary warehouse, why can't I consume the stock from another warehouse?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Hi @sheldonjorg ,
I would suggest trying the following:
1. Check the asset State and Substate in your secondary Warehouse stockroom - the assets need to be State = In stock, Substate = Available and Stockroom = secondary Warehouse stockroom, to be eligible for transfer sourcing. Any other substate (Reserved, Pending transfer, Pending install, On hold, etc.) will exclude them from the transferable count entirely.
2. Verify the Model field on those assets matches the exact same Model record (cmdb_model) as the one tied to your catalog item - even a display-name-identical but duplicate model entry will result in a 0 transferable count.
3. Check the Requested For user's location on the sourcing task - the sourcing engine determines local vs transferable based on this location vs the stockroom's location. If the secondary stockroom's location isn't aligning correctly, it may be falling out of scope.
Here are some useful references:
Official Docs - Source requests from local stockrooms:https://docs.servicenow.com/bundle/washingtondc-it-asset-management/page/product/procurement/task/co...
Community – Sourcing & Stockrooms (location vs stockroom alignment):https://www.servicenow.com/community/ham-forum/sourcing-amp-stockrooms/m-p/2673962
Community – Sourcing for remote workers & service locations:https://www.servicenow.com/community/ham-forum/sourcing-requested-items-will-source-from-requested-f...
If this helped - amazing, you're welcome, go click Helpful and Accept as Solution. If it didn't - well, at least you learned what not to do. Either way, we grow.
Cheers, Abby
ITAM Principal Solution Architect
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Hi @sheldonjorg,
This is actually how ServiceNow is designed, not an issue with your setup.
Think of it like this: "Consume" means you are physically handing over the item from your own stockroom. So the system only lets you consume what is available in your local stock.
The items in the other warehouse are visible (that’s why you see “Vendor/Other stock = 2”), but since they are in a different location, you don’t have direct control over them.
You can refer to the below documents for your reference:
Let me know if this works!!!!!😉
If you find my answer useful, please mark it as Helpful and Correct. 😊
Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10
.png){kind=link}