Unable to install HAM plugin on lab instance - https://nowlearning-nlinst01732493-0001.lab.

[Ajay_Sharma]

Unable to install HAM plugin on lab instance - https://nowlearning-nlinst01732493-0001.lab.service-now.com

[Mark Manders]

You will have more luck raising a case on NowLearning. They can check on your lab instance to see what is wrong. Maybe something isn't configured correctly. Is this the correct lab instance? It could be there are multiple available for you, if you are taking multiple courses at the same time.

[Ajay_Sharma]

Hi Mark, Thanks for the reply the lab instance is correct as this is the only course, I am going through currently. Could you please guide me, how can I raise a case on now learning

[Mark Manders]

On the top, on the home page, there's a 'Help Center' button.
From the page that opens (on the right side) there's a 'create case' button.

I had something similar recently and while creating the case, I was already offered the solution. I was very surprised, because it was the first time ServiceNow ever offered me an article that actually solved the issue before creating a case. Maybe it does for you as well. Make sure to select the correct course. If you are lucky, it's a known issue and they will already have a solution.

PS. On login, I did see a banner with lab instance issues, so it could also be related to that.

[Ashok Sasidhara]

Is the lab instance associated with a HAM course? Usually HAM plugin can be activated only by ServiceNow personnel through the store. But the lab instances for HAM fundamentals and HAM simulator courses should already have the plugin activated.