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We would like to reclassify Monitors as Hardware not consumable.

archie5
Tera Expert

‎04-30-2025 10:37 PM

We would like to reclassify Monitors as Hardware not consumable. Will this be achieved with our new import of hardware assets and consumables, or is there a way to change the class on these now?

 

  • Class = Hardware / Category - Docking Station
  • Class = Hardware / Category - Monitor

What are the steps to achieve this? Is there any implication or anything we should take care?

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VikMach
Mega Sage

‎04-30-2025 11:49 PM - edited ‎04-30-2025 11:50 PM

Hi @archie5, This can be achieved by modifying OOB record for Monitor in Model Category. See below.

Vikas1_0-1746081998091.png

Creating or modifying any Model or Model category falls under Product Catalog. Open Product Catalog in your instance and you will see all the line items listed.

Attaching the links to docs on how to do that. Understand and implement.
https://www.servicenow.com/docs/bundle/yokohama-it-asset-management/page/product/product-catalog/con...

https://www.servicenow.com/docs/bundle/yokohama-it-asset-management/page/product/product-catalog/tas...


Let me know if this was helpful.

Regards,
Vikas K

 

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