Workspace

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-25-2025 02:51 PM
I'm finding it challenging to update anything on the HAM Workspace.
For Model overview, I've found the underlying report. Make small change to report. Saved.
Unable to Update the Workspace Widget with new data in updated report. Same report.
Can someone help me. Provide steps, screen shot is great to update any Workspace Widget pulling data from a Report.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-26-2025 06:29 AM
could you please be more specific what exact change to report are you talking about?
What is the issue and what is the expected behaviour?
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-30-2025 10:13 AM
Hi KamilT, For example in the Hardware Asset Workspace, Model Management section, there is a widget for Hardware End of Life Count. I found the backend report to add a filter (yes slightly customize). I can update the report. BUT this will Not update on the Workspace. I was directed to go to UI Builder, but can't figure out in UI Builder how the updated info from that report will publish to the Workspace.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-31-2025 07:56 AM
Hi @Marc Schlank1 ,
As per my understanding why the Workspace widget isn’t updating.
When you:
* Edit the backend report (like report_hardware_end_of_life)
That updates only the standalone report (visible in Analytics → Reports).
BUT:
* The Hardware End of Life Count widget in the Workspace is usually configured in UI Builder to get its data from
* A saved data resource (nowData or nowRecordList)
* A Performance Analytics indicator
* Or a Scripted API / Aggregate
That means:
The widget doesn’t “watch” the report directly.
Updating the report itself won’t update the widget automatically
Solution Step which can might help you -
1. Identify the data resource in UI Builder
Go to:
Now Experience Framework → UI Builder
* Open the page where the widget lives (e.g., Hardware Asset Workspace > Model Management).
* Find the Hardware End of Life Count widget on the canvas.
In the configuration panel (right side), look for:
* Data resource → what data the widget uses
* e.g., hardwareEndOfLifeData or something similar
* Check if it’s:
A. PA Indicator (Performance Analytics)
B. nowData / nowRecordList query
C. custom API / Scripted data resource
2. Update or align the data resource
If the widget uses:
PA Indicator → update the indicator’s filter/definition instead of the report.
nowRecordList → check its conditions; update the filter directly there.
Scripted API / Aggregate → update the script / condition.
In other words:
* The data resource in UI Builder is what feeds the widget, not the backend report.
* So changes must be made at the data resource level.
3. Link your updated report (optional)
If you must use your updated report:
* Create a new Report data resource in UI Builder.
* Configure it to point to your saved report.
* Replace the widget’s data source to use this new data resource.
But usually better:
Mirror your report’s filter in the widget’s existing data resource instead of directly using the report.
4. Republish / Save changes
* After updating:
* Save the page in UI Builder
* Click Publish
* Go back to the Workspace → refresh → data should now reflect updated filter.
Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
Thank You
AJ - TechTrek with AJ - ITOM Trainer
LinkedIn:- https://www.linkedin.com/in/ajay-kumar-66a91385/
YouTube:- https://www.youtube.com/@learnitomwithaj
Topmate:- https://topmate.io/aj_techtrekwithaj (Connect for 1-1 Session)
ServiceNow Community MVP 2025