Epic EMR Help Button SSO Integration

Community Alums
Not applicable

‎07-13-2023 01:15 PM

My Organization is looking to set up a help button in EPIC EMR to launch into ServiceNow to Create Incidents using values from epic to autofill Incident variables and perform routing to the correct support groups based on their workstation duty and logged in user ect.

One thing I haven't seem to have figured out is how to authenticate into SN through epic through some kind of SSO. Has anyone does this previously?

Any insight onto how this is achieved would be great thanks!

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KK Nayagam
Tera Contributor
In response to Community Alums

‎11-01-2023 06:44 PM

We did it through SSO. The attributes from EPIC were encapsulated and sent in the SAML body. We then parsed the information in the SSO login script, authorized login and redirected to the EMR Incident record producer with the attributes populated on the form. The user would then complete the form and hit submit, which created the incident.

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