Epic EMR Help Button SSO Integration

[Community Alums]

My Organization is looking to set up a help button in EPIC EMR to launch into ServiceNow to Create Incidents using values from epic to autofill Incident variables and perform routing to the correct support groups based on their workstation duty and logged in user ect.

One thing I haven't seem to have figured out is how to authenticate into SN through epic through some kind of SSO. Has anyone does this previously?

Any insight onto how this is achieved would be great thanks!

[KK Nayagam]

We did it through SSO. The attributes from EPIC were encapsulated and sent in the SAML body. We then parsed the information in the SSO login script, authorized login and redirected to the EMR Incident record producer with the attributes populated on the form. The user would then complete the form and hit submit, which created the incident.

[stevewaugh6]

Thanks for sharing the details around the Epic Help button and SSO setup. Integrations like this usually require careful coordination between Epic configuration and ServiceNow’s authentication methods (SAML or digest token, depending on the environment). In similar healthcare implementations handled by teams like Appinventiv, documenting the token flow and validating user context mapping early has helped avoid common SSO issues. It may also help to confirm whether the digest authentication setup aligns with your current identity provider configuration.