With the Now Platform® Rome release, ServiceNow addresses the challenges and opportunities of the hybrid work era, helping organizations evolve business models, reduce employee burnout, and scale innovation across the enterprise. Organizations must transform how work gets performed with digital engagement channels to support the hybrid workforce as employees now require connected, enterprise experiences to navigate their personal and professional cross-departmental journeys and remain productive. At the same time, HR departments need to be able to deliver these services efficiently, while establishing the technology foundation for long-term organizational agility. New solutions announced with the Now Platform Rome release are purpose-built for hybrid work environments that enable organizations to boost productivity and operational efficiency with a unified employee experience platform, empower and support your hybrid workforce from anywhere, and deliver connected enterprise-wide employee journeys.
In addition to capturing highlights for the Rome family release, this blog will also highlight recent releases made via the ServiceNow® Store, which is a release channel that allows apps to be delivered and updated more rapidly between major family releases. More information on the Store can be found here.
Employee Center
Organizations must now embrace digital platforms that prioritize their most important stakeholders, enabling seamless employee experiences, no matter where or how work happens, whether it’s in an office, a hospital, a manufacturing floor, at home, or on the go. Digital transformation is no longer simply a driver of growth and productivity; it is an imperative to help employees find better balance in the hybrid world of work and keep them creative, productive, and engaged. With the Now Platform Rome release, new employee-focused solutions – like Employee Center – deliver a unified employee experience platform that allows organizations to create simple, engaging employee experiences from anywhere, so employees can navigate work moments that matter with ease and confidence.
Employee Center delivers a modern intranet experience for the hybrid workforce by providing a single, connected interface for employees to find personalized information, access applications, get help and request services across departments – including HR, IT, Workplace Services, Procurement, and Legal – all in one place. This multi-department service delivery platform enables organizations to easily scale their current service solutions, giving them the agility they need to keep up with the evolving business environment. For customers interested in an upgraded portal experience, HR departments can leverage targeted campaigns and content automation that can help serve up timely, relevant information and announcements to employees based on their location, role and job type. Additionally, Curated Experiences will enable administrators to organize various content around topics within pages to create an employee-centric experience that brings together content, like service catalog items and knowledge base articles for enhanced self-service.
Employee Journey Management
With remote working becoming mainstream, employees face many day-to-day issues in a post-pandemic working environment. Every employee has their own unique journey within their organization and each path is fluid and dynamic. They should be supported with resources personalized to their needs with tools that connect all departments from HR, IT, Legal, Procurement and Workplace Services. Enterprise-wide capabilities focusing on improving the employee experience, like returning to work, setting up remote workspaces, transferring between departments, reskilling and promotions, are needed now more than ever before.
ServiceNow Employee Journey Management is a new package of enterprise-wide capabilities focused on improving the employee experience as they navigate the moments that matter most in their work lives. It provides connected, personalized journeys in the flow of work and delivers meaningful experiences that empower employees in the right moments. As a result, employees have access to all the resources they need in one place, so they don’t have to click through multiple systems to complete tasks like adjusting benefits, participating in trainings, and getting help. Employee Journey Management includes:
- Journey Accelerator: Empowers managers to create customized, role-based plans for employees to help them be successful and productive in their role.
- Listening Posts: Enhances the employee experience with pulse surveys that capture real-time feedback to guide organizational decisions and further improve processes.
- Lifecycle Events: Enables organizations to automate complex processes across the company in moments that matter like onboarding and transfers.
- Employee Experience Packs: Gives HR a blueprint to deliver simplified journeys with prepackaged configurations, content and workflows.
And with the Now Platform® Rome release, Learning Posts adds another dynamic solution featured within Employee Journey Management. A successful employee journey needs to be supported with learning opportunities and organizations need to be able to deliver these experiences in the moments that matter. Learning Posts helps employees upskill with relevant, contextual learning experiences so they get the help they need, when they need it. HR teams can quickly identify new courses and make them available to employees through Employee Center or Lifecycle Events, delivering personalized recommendations for employees to reskill based on their job position and interests. Learning Posts leverages artificial intelligence to curate content from various third-party sources like Cornerstone On-Demand, Pluralsight, Udemy, and SumTotal.
HR Service Delivery integration with Microsoft Teams enhancements
ServiceNow has further enhanced its integration with Microsoft Teams in the Rome release, giving employees access to the new Employee Center directly within the collaboration tools they’re already using – like Microsoft Teams. Organizations can now meet employees in their natural workspace, giving them the ability to request and receive service, take action on notifications, chat with virtual agents, and effectively collaborate and complete tasks and to-dos – all within Microsoft Teams. Now, business leaders, managers, and employees can spend less time looking for workplace services and more time being productive. Additionally, Universal Request enhancements with Microsoft Teams empowers HR agents to initiate employee conversations from within ServiceNow to support employee requests and import Microsoft Teams conversations into ServiceNow, thus helping your HR team be more efficient in delivering great employee service experiences.
HR Service Delivery new and enhanced integrations
ServiceNow is committed to making the world of work, work better for people. And delivering digital workflows and seamless integrations that create great employee experiences and unlock productivity are what our customers can rely on. As distributed workforces continue to become the norm in the new world of work, HR departments are depending on HR integrations that enable their employees to be better connected, more productive and efficient at home or in the workplace. Complex employee journeys and difficult-to-navigate software frustrates workers, making them less likely to find what they need, when they need it.
With the Now Platform Rome release, ServiceNow supports integrations with leading HCM and workforce management solutions, like Workday, Oracle, SAP SuccessFactors, and Ultimate Kronos Group, to automate workflows and coordinate internal systems and help provide an enhanced employee experience. With ServiceNow Employee Center, our integrations surface employee profile data, like job title, department, and location, and deliver relevant tasks without employees having to waste time navigating many different backend solutions. At-a-glance, your workforce can view payroll, compensation, and benefits information, see holiday schedules, as well as request time off from within ServiceNow®. Employees can easily access and complete to-dos anytime, and on-the-go, saving them time to be more productive. Additionally with ServiceNow Virtual Agent, our integrations support managers and employees with expanded conversations that help provide easy access to their accrual leave balances, schedules, work hours, list of punches, employee time-off requests, and upcoming shifts, making work life simpler than ever before.
Employee Relations enhancements
With the Now Platform Rome release, enhancements to Employee Relations support administrators through complex employee relations cases with Evidence Management capabilities that capture data and artifacts as evidence related to an employee investigation case. Other new features include a case timeline for HR agents to visualize the occurrence of key events for a case investigation and schedule interviews in Microsoft Outlook through ServiceNow to help your team save time and reduce manual effort. These features make it easier for HR agents to manage employee privacy and efficiently solve complications in the workplace.
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Join us for the The Now Platform Rome event.
Mark your calendar for the Now at Work, Now Platform Rome release broadcast
Join us at Now at Work 2021 to learn more about what’s new in the Rome release. You won’t want to miss the Rome release highlights in a keynote session with Dave Wright, chief innovation officer as well as 20 sessions on demand, where we’ll highlight different ServiceNow® products, innovations, the Now Platform, and best practices for upgrading to the Rome release. Register today based on your region:
AMS: https://www.servicenow.com/ams/en/now-at-work.html
EMEA: https://www.servicenow.com/emea/en/now-at-work.html
AP: https://www.servicenow.com/apj/en/now-at-work.html
Japan: https://www.servicenow.com/apj/ja/now-at-work.html
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