Agent Workspace for HR Case Management: Tooltip Issue

[Jan Raphael Caa]

Hello Everyone.

I'm having issues in the Agent Workspace after upgrading to Xanadu. The tooltip on the side panel is not displaying after hovering my mouse. I just wanted to check with everyone if they've also encountered the same issue? Below is a screenshot of a sample tooltip in my PDI (the "Attachment" tooltip):

[Anurag Tripathi]

Hi Jan,

We are not using Agent workspace anymore, Agent workspace is out of support since Tokyo. 

I would suggest you check the same on SOW, and if the issue is present on SOW also then Raise a HI Case.

[Jan Raphael Caa]

Just a small correction from my end. We are using Agent Workspace for HR Case Management. 

[Ankur Bawiskar]

@Jan Raphael Caa 

so it's a Configurable workspace for HR which you are using.

If it was coming earlier then it's a bug since you recently upgraded.

Try to check for some other records as well.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[michaelj_sherid · Accepted solution]

@Jan Raphael CaaThis issue has been resolved in latest version of sn-hr-casecard

Please update the plugin "sn-hr-casecard" to version 1.3.1, clear the cache, logout and login again to test .

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Regards,

Mike