Agent Workspace for HR Case Management: Tooltip Issue

Jan Raphael Caa · ‎02-14-2025

Hello Everyone.

I'm having issues in the Agent Workspace after upgrading to Xanadu. The tooltip on the side panel is not displaying after hovering my mouse. I just wanted to check with everyone if they've also encountered the same issue? Below is a screenshot of a sample tooltip in my PDI (the "Attachment" tooltip):

michaelj_sherid · ‎02-14-2025

@Jan Raphael CaaThis issue has been resolved in latest version of sn-hr-casecard

Please update the plugin "sn-hr-casecard" to version 1.3.1, clear the cache, logout and login again to test .

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Regards,

Mike

View solution in original post

Jan Moser · ‎02-17-2025

Hi,

what issue are you talking about regarding "sn-hr-casecard"? Tooltips don't work anywhere on Xanadu (contextual side panel icons, buttons, iconic buttons, ...).

Does not look like it has something to do with only HR Workspace. Probably wide-range issue of the configurable workspace itself...

Jan

michaelj_sherid · ‎02-18-2025

@Jan Moser This is how it is addressed in the Configurable Workspace.

Regards,

Mike

Jan Raphael Caa · ‎02-21-2025

Thanks Michael. I've reviewed the problem record and we are already lining up the solution to this issue. Many many thanks again.