All values in Sub-category choice list showing instead of dependent calue

Simran321
Tera Expert

I have category field on HR case table. The field is choice list which is dependent on HR Service. It is working as expected. I created new field sub_category on the table. This field is also choice list and I want it to be populating based on the Category field. I created choice list values dependent on category value. However, all the values are showing in sub_category instead of just dependent values. 

See config below. I was expecting Panel Interview to Show up only for Interview Schedule Request but It is showing for all other categories. 

Appreciate any help here.

 

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1 ACCEPTED SOLUTION

Aman Kumar S
Kilo Patron

Hey,

Did you also add, u_category as dependent value for u_sub_category field itself.

I can see you have done for choices, but you also need to do it at dictionary level.

 

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

Best Regards
Aman Kumar

View solution in original post

2 REPLIES 2

Aman Kumar S
Kilo Patron

Hey,

Did you also add, u_category as dependent value for u_sub_category field itself.

I can see you have done for choices, but you also need to do it at dictionary level.

 

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

Best Regards
Aman Kumar

Tom O_Neill
ServiceNow Employee
ServiceNow Employee

Did you put the field it is dependent on  onto the form? You can have it hidden with a ui policy, but it needs to be on the form.

-Tom