Hello,I would like to know if it is possible to create playbooks for standard HR service requests.The employee must enter their HR case in a playbook on the portal.And the agent must continue in the workspace, still in the playbook.I thought about Li...
I have a use case for HTML Template where a customer would like to hide the generate button until the Document Tasks are completed and shows up only after the Document has been signed. Does anyone have any ideas?
Hi All, I had a record producer named (EX) - Leave Management & Test user (knows both English & French)Scenario 1 - Step 1 - User (English language) login into portal and opens the record producer Leave Management.Step 2 - Form has two fields ...
All I want to do is open a new tab for a new Case record. When I click the button nothing happens and nothing shows up in the error log:
When creating a new HR case on an interaction, I'm trying to get the work notes from the interaction to copy over to the new HR Case that's associated. I'm trying to create a business rule but not having luck. Can anyone help?
Hi All, I am looking for other companies who have experience working with HRSD lifecycles and would be willing to share experiences. We have recently launched a global HRSD implementation and particularly for onboarding, crossboarding and offboarding...
I have a string field called Sub Group in the HR Profile table, and a choice field named Sub Group in the LE Case table. In the Choice List Specification, I set the choice table to HR Profile and the choice field to Sub Group. I then created a flow w...
I am working on a Record Producer in the Human Resources: Core scope. The flow that I am creating creates a parent HR Case. After approvals, the HR Case creates a HR Task that NEEDS to be a RITM/SCTASK in the global scope for a particular assignment ...
Hello team,We have encountered an issue where we have a report which is having a database view table where users are unable to see report columns such as "Actual Value," "Country," etc.However, they can view those values in normal tables but not in t...
Hello All, I want to trigger the current activity set based on audience criteria if the previous activity set was not triggered due to its task conditions.I have set the trigger type to ‘Advanced’ with conditions based on the previous activity set an...
I have created a HR Task Template of type "Collect Employee Input"And I have selected the employee formI have created a simple Employee form, with just one question and also no mappings However when the HR Task is triggered with this template, the us...
Hi ServiceNow Community, I have encountered some sort of dead end with a requirement I am facing at the moment. Some context first: There is an Onboarding Service (Lifecycle Event) that the HR Team is using. During the whole process the manager of th...
While creating survey , we have the related link "show results and task information" .It is created to see the responses of survey questions . Here i wanted to put a filter to only see the information of my survey definition . I am attaching screensh...
Hi all,Can you please help on how to remove this 'New' button from the 'Approvers' related list.
I have created granular delegation table for: sysapprover_approver then i have created delegation rule and assigned approver name in the condition after that i have created a new delegate and added in the delegation rule .I checked in the employee c...