Resolved! Manager Hub plugin enabled but not available! Why?
Trying to enable this on a PDI that doesn't appear to allow HRSD to be enabled. Any idea how to enable on a PDI?
Forum Posts
Knowledge Updates
Does anyone know of a way to set notifications to show what is actually updated within a Knowledge Article when edits are made and published? Currently, we only receive an email notifcation stating that there has been an update, but there is nothing...
HRSD Activity
Im new to learn HRSD : How to implement Knowledge author i want to hide all the Non-HR can & cannot read criteria from the HR knowledge bases HR All Employees & HR Agents so that this can prevent the incorrect criteria from the being selected. Alread...
Potential Data Leak Risk in Employee Relations Plugin
Attention all ServiceNow users leveraging the Employee Relations plugin! We've identified a potential data leak risk that could compromise sensitive information. While the Employee Relations plugin restricts access to Evidence records based on the as...
Resolved! How to acheive all the multi failure exportsets records to get single notification in a day?
Need to show them for all the multi failure exportsets records to get trigger a single notification on daily basis along with link(reDirect to 'list of failure records') in a body of the template notification.
Error While attaching files into ER HR Cases
Dear Team,Our Employee Relations users are using on ER HR Cases and they are attaching documents into HR Cases, documents are getting attached to HR case but they are getting below error messages. Unable to identify source of the Read operation on ta...
Resolved! Document Template Script in Workspace - retrieve list collector values - undefined error
Hi all,I'm trying to retrieve values as a comma-separated list from a field of type List in a Document Template Script. However, I'm encountering an "undefined" or "null" error only when generating the document in the Workspace. It works fine in the ...
HRSD activity
HRSD how to implementAs a knowledge author I want to hide all the non-HR can & cannot read criteria from the HR knowledge bases (HR - All Employees & HR - Agents) so that this can prevent the incorrect criteria from being selected. Any idea how to bu...
Resolved! HRSD Employee Relations
Hi Friends,Looking for some help into HRSD Employee Relation HR cases and HR Agent Workspace.We are using a record producer to create employee relations HR cases, all of the provided variable’s details are getting generated and stored into Descriptio...
i want to map Mutli row variable set fields with mu custom table
current.owner = producer.owner;current.type = producer.type;current.module = producer.module;current.project = producer.project;current.priority = producer.priority;current.state = producer.state;current.month = producer.month;current.requirement_dat...
A report that shows all closed tickets where the opened for responded after they were closed.
Hello everyoneI would appreciate any helpi want create report that shows all closed tickets where the opened for responded after they were closed. Thanks in advance.
Rest API Explorer - Insert multiple records
Hello.I am testing the insert multiple records on the Rest API Explorer module. with this body{"records":[{"u_code":"1","u_external_id":"1","u_opco_name":"test"},{"u_code":"2","u_external_id":"2","u_opco_name":"test2"},{"u_code":"3","u_external_id":"...
Auto assign roles post clone
Hello Experts,I want to automate the process of assigning "HR admin (sn_hr_core.admin)" to the different groups like HRA ,HRB ,HRC in the dev,test and UAT respectively post the clone . I am thinking to use the "Clone Cleanup Scripts" and also providi...
Maternity & Paternity Leave of Absence HRSD
Dear Friends,Looking for some help into ServiceNow HRSD Product, we got one requirement where business wants us to create a form – Catalog item – Record Producer - Maternity & Paternity Leave of Absence. Can anyone please help me to understand, what ...
Agent Workspace for HR Case Management -> Contextual Sidepanel -> Checklist item options
I've been trying to find more information on these checkbox options and figure out why they don't work, but I haven't had much luck. I've reviewed: Using checklists in HR Service Delivery Agent WorkspaceWhat is the purpose of the checklist field in H...
