Can I edit work notes / additional comments in the case

[SNhydrone]

Hi team, 

I'm curious I'm sure this was already asked in some manner - as an HR agent/fulfiller, after I had put in work notes or comments in the HR Case, there are instances where I need to make an edit (as opposed to adding a net new work notes). However currently there is no edit function. 

Has anyone done this? thanks!

[Wessel van Enk · Accepted solution]

Hi,

No, you cannot edit the work notes or additional comments once they are posted.
This is out-of-the-box. 

[SNhydrone]

Thanks! I was pretty sure this was already asked but thought to raise anyways!