Changing the auto-populated value of HR Case Short Description

[shegde]

Maybe I'm missing something simple in terms of configuration, but how can I change the auto-populated value of the Case Short Description? Right now it's filling in the format "<Service name> Case For <Opened For user>".

How/where is this value set? I can't find it in the Business Rules, so am I correct in assuming that this is in the script includes?

[Michael Fry1]

It's in the Script field on the Record Producers. That's where you need to change it.

[shegde]

So I'd essentially need to add something like: current.short_description=producer.service_name + " case for " + producer.subject_name; to the script of every single record producer?

By default, this is the only script on the Record Producer:

new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);

That is pointing to script includes, which I presume have the actual bit of code setting the current values.

[Michael Fry1 · Accepted solution]

Correct. The script include is named hr_ServicesUtil, and it's calling the function: createCaseFromProducer

You can replace that line with what you need, like the example your provided or if you have a lot of record producers, you can create a new script includes that will generate it for you, like what comes out of the box.

[shegde]

Gotcha. Feels like it should be one of those items that should be more easily configurable. I'll play with a simple after submit business rule to set it for all cases, rather than fiddling with script includes, which tends to freak out HR folks.