Changing the auto-populated value of HR Case Short Description

[shegde]

Maybe I'm missing something simple in terms of configuration, but how can I change the auto-populated value of the Case Short Description? Right now it's filling in the format "<Service name> Case For <Opened For user>".

How/where is this value set? I can't find it in the Business Rules, so am I correct in assuming that this is in the script includes?

[eric_hemmer]

Note that the suggested knowledge articles for the HR agent and employee that appear in the tabs in the middle of the HR Case form are driven off the content in the short description field by default.   However, you can change the field that drives the knowledge search.   I would recommend you created a custom field and configure the search results to drive off of that.   Therefore, you do not have to overwrite the short description to alter the knowledge results.  

[Don Dom]

Hello @shegde could you please paste the code you did for this function? 🙂 

[Nivedita]

Hello Michael,

I'm neophyte to serviceNow. Can you please help me which line of code needs to be changed in order to change the auto-population of short description.

[cecil m]

Check out the script include "hr_CaseUtils"

There's a line there that says

this._case.short_description = gs.getMessage("{0} case for {1}", [ serviceName, this._grProfile.user.name ]);

[Don Dom]

Hello

I'm not sure now, which line is responsible for creating Short Description of the case?

I do not see this in the code.

I would like to remove current name/surname and put there for example subject person:

Please advise.