Closed HR cases Not showing under my cases in portal

[mahiakash]

Hello

I can see only active HR cases in my request widget in portal. If Hr case is closed then its not visible under my cases. I am able to see closed incidents/Ritms. Issue with only closed HR Cases. Any inputs will he helpful.

Thanks

[Juhi Poddar]

Hello @mahiakash 

I see there is a filter in ootb 'My Request' widget to see open and closed request.

This is how it looks like.

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps others find the solution more easily and supports the community!"

Thank You
Juhi Poddar

[mahiakash]

@Juhi Poddar  yes i am changing filter to closed requests. I am able to see only Incidents/ritms not closed Hr cases.

[Pooja2998 · Accepted solution]

Hello @mahiakash ,
Check the My Request Filter for HR Cases Closed
My Request Filter>>HR Cases Closed

make active false then make active true.

If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Pooja.

[mahiakash]

Yes i can see, "HR Cases Closed" Filter was customised and added few more conditions. I may need to update filter.