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11-26-2024 03:44 AM
Hello
I can see only active HR cases in my request widget in portal. If Hr case is closed then its not visible under my cases. I am able to see closed incidents/Ritms. Issue with only closed HR Cases. Any inputs will he helpful.
Thanks
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11-26-2024 04:47 AM
Hello @mahiakash ,
Check the My Request Filter for HR Cases Closed
My Request Filter>>HR Cases Closed
make active false then make active true.
If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Pooja.
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11-26-2024 04:06 AM
Hello @mahiakash
I see there is a filter in ootb 'My Request' widget to see open and closed request.
This is how it looks like.
"If you found my answer helpful, please like and mark it as an "accepted solution". It helps others find the solution more easily and supports the community!"
Thank You
Juhi Poddar
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11-26-2024 04:13 AM
@Juhi Poddar yes i am changing filter to closed requests. I am able to see only Incidents/ritms not closed Hr cases.
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11-26-2024 04:47 AM
Hello @mahiakash ,
Check the My Request Filter for HR Cases Closed
My Request Filter>>HR Cases Closed
make active false then make active true.
If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Pooja.
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11-26-2024 05:25 AM - edited 11-26-2024 05:26 AM
Yes i can see, "HR Cases Closed" Filter was customised and added few more conditions. I may need to update filter.