COE not showing up post upgrade

Vijay Baokar
Kilo Sage

‎11-30-2023 04:19 AM

Hi Team,

 

We have recently upgraded to Utah Patch 8 today but post upgrade we observed that COE is missing while creating Cases from HR agent workspace.

 

VijayBaokar_0-1701346510675.png

What could be the possible reason for this?

Thanks.

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Susan Britt
Mega Sage
Mega Sage

‎11-30-2023 06:01 AM

Are you able to select an HR Service first?  I would suggest activating and using the UIB version of Agent Workspace (i.e., Agent Workspace for HR Case Management) instead of the older version.

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