COE not showing up post upgrade
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11-30-2023 04:19 AM
Hi Team,
We have recently upgraded to Utah Patch 8 today but post upgrade we observed that COE is missing while creating Cases from HR agent workspace.
What could be the possible reason for this?
Thanks.
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11-30-2023 06:01 AM
Are you able to select an HR Service first? I would suggest activating and using the UIB version of Agent Workspace (i.e., Agent Workspace for HR Case Management) instead of the older version.