COE not showing up post upgrade

[Vijay Baokar]

Hi Team,

We have recently upgraded to Utah Patch 8 today but post upgrade we observed that COE is missing while creating Cases from HR agent workspace.

What could be the possible reason for this?

Thanks.

[Susan Britt]

Are you able to select an HR Service first?  I would suggest activating and using the UIB version of Agent Workspace (i.e., Agent Workspace for HR Case Management) instead of the older version.