Creating cases in HR ServiceNow via Workday integration

[Ann7]

We are in the process of implementing Workday HCM.  For some of the business processes in Workday, it has been recommended that we have cases created in ServiceNow via integration with Workday to help manage action items in the Workday Inbox needed to be taken by the HR Shared Service organization.  This is due to the Inbox in Workday not being easy to manage when several people are working out of one inbox.  Has anyone established this integration and looking for feedback on how this is working in the HR Shared Services environment.  

[manasamaniac]

HI Ann,

We have implemeneted custom scripted REST API in SNOW for workday integration .

THe workday tool utilises SNOW REST endpoint to send employee data .The REST API processes the XML Payload and stores data values in staging table. Depending on employee ID should be considered Unique or email ID should be considered unique we have written Transform Scripts . THe transform scripts maps the data from staging table to target table i.e. users and HR profile table.

Thanks

Manasa

[Roshani]

Hi Manasa ,

If you have implemented such scenarios , could you please let me know the process how this has been done , we are also going to setup this, but I need some input on this. 

[Dsinghal]

Hi Ann,

Wonder if you really need an integration as such (i.e. making Workday API calls from ServiceNow) or can you it another way.

You can configure Workday to send an email whenever there is a task / action for individual / team. I would have thought sending an email to the ServiceNow HR Shared Services team, which automatically creates a case within ServiceNow would do the job, without having to build a technical integration as such.

Otherwise as mentioned by Manasa, you would need to call Workday Inbox items API and pull it into ServiceNow and then create cases on the back of it.  

Thanks