how to capture roles in update sets

[prasanna35]

1. while i made changes in client role assignment rule, those are not capturing in to update sets
   how to make them capture

[Shubham Tipnis]

Hi Prasanna,

As per my understanding, Roles are not captured in the update sets.

Check these threads - https://community.servicenow.com/community?id=community_question&sys_id=fb96c825db7deb40656a5583ca9619a6#:~:text=Update%20sets%20do%20not%20capture%20roles%2C%20users%20and%20tasks%20etc.

https://community.servicenow.com/community?id=community_question&sys_id=42a37ffcdbff2780feb1a851ca96196b

Please mark correct/helpful if applicable.

Regards,

Shubham

[Prasad Pagar]

Hi @prasanna 

Any Data such as Users, Roles, Groups etc are not captured in update set so you need to Export them in XML and import in next instance using Import XML functionality.

Hint - You can import the xml on any list ServiceNow is very smart to understand where it need to insert records.

Hope this helps:)

Thank you
Prasad

[Monish1]

Hi Prasanna,

When Roles are created, modified, or deleted these get captured in an update set.

Adding any role or removing a role from users is not captured.

For moving user roles you can use Import/Export functionality.

[Sanika Subhash]

Hey Prasanna,

Please check below link, below information will help you understand the required topic i.e How to move or import group, user and role in ServiceNow instance.

youtube.com/watch?v=jzOX6B6ed6w

Also refer the below link for more details and steps.

https://www.basicoservicenowlearning.in/2020/08/import-user-role-group-servicenow.html#:~:text=When%...

Please refer link once it will clears your doubts.

Please mark it as helpful or correct.

Thank you,

Sanika Gaikwad