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03-26-2023 05:26 PM
Hello, I create a flow in flow designer but this is not triggering when case is created.
Since we are in HR scope. I created a record producer(create new store) that will capture variables on the portal and create create a case on the HR case table . That case creation should be the trigger to create tasks to multiple groups because ne store creation involves many group.
The flow has not error and works fine when running a test with an HRC# already created but not when the record producer is actually summited and the HRC ticket is create on the hr case table.
What am I doing wrong?
the flow is
trigger: when case is created wit a record producer {create ne store)
1 Create an hr task on the HR task table.
2 and so on
Solved! Go to Solution.
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03-27-2023 02:06 AM
When you run Test from FD it ignores the trigger, so you know the issue is most likely with your trigger, e.g. the conditions are not true when your case gets crated, etc.
Another common mistake in HR is that the flow trigger is set to run on sn_hr_core_case table, which will not work for some COEs that use an extended table of this, e.g. sn_hr_core_case_workforce_admin. In that case, you need to set the trigger to 'Run on current and extended tables' under Advanced Options.
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03-27-2023 02:06 AM
When you run Test from FD it ignores the trigger, so you know the issue is most likely with your trigger, e.g. the conditions are not true when your case gets crated, etc.
Another common mistake in HR is that the flow trigger is set to run on sn_hr_core_case table, which will not work for some COEs that use an extended table of this, e.g. sn_hr_core_case_workforce_admin. In that case, you need to set the trigger to 'Run on current and extended tables' under Advanced Options.
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03-27-2023 04:37 AM
I adjusted the trigger to run on current and extended table. Thank you
