Hi everyone! I have a variable on my variable set that I want to use to populate the value on the backend when creating an HR Case.Since map to field doesn't work on variable sets, what is the best way to achieve this? Kind regards,Sérgio
Hi all, I am dealing with an issue in HR Agent Workspace. For one of our HR services, we have additional reference fields for Representatives. The issue is that when some of the users want to choose the Representative it shows "no records to display"...
Hi, Please check the attached screenshot, the "Request something" is showing as 0 though there are related catalog items found, Please help
In the Agent Workspace for HR Case management, on any of the HR case form, how to highlight a field(number/name) when state gets changed from "on hold" to "Work In progress". Please help me to highlight the field on the form.
I am trying to activate Topics from Employee center. I set the Topics to false for Technology services, Workplace services and Risk and compliance but they still show up. How can I hide them. Will not be using them at this time so want to hide them
I have a request from the business for reporting on the number of fulfiller responses within cases. For example, I would like to HRC123456 had 4 responses from the fulfiller within the case history whether it was from Additional Comments, Work Notes ...
Does anyone have any experience with the To-Dos under My Requests in standard ESC portal, as this appears to be baked into the Widget and doesn't respect any of the Standard Ticket, (standard) To-dos or HRSD To-dos configuration. The issue here is th...
Hello I would like to configure workflow when employee submit a service request.Before HR agent start working, the service needs to get confirmation of subject person manager.I can add the step of manager confirmation with using Service Activity func...
How to hide reference qualifier fieldsFor Example:In a catalogue form we have a variable called business and it is a reference/look up variable. which is fetching from a u_business unit table.I want to side some of the business unit depending upon th...
We have created Catalog item for service request. By default its going for approval. How do we need to skip approval and create Task automatically.
For UI builder, on Simple list form we have OOB several list actions.There is one gear icon list action, which has several sub list actions like Save, Save as etc.I have 2 queries on list actions, how can I achieve below 2 points: 1) Anyone has any i...
Hi All,I am trying to enable global search in configurable workspace similar to the agent workspace . Please help me where to enable this in configurable workspace.Thanks in advance.
Hi Team,I am facing one issue that while i click on quick links on the portal by scroller of mouse then the logs are not coming in the sp_log table but when we simply click on quick links on the portal then the records are coming in the sp_log tabl...
Hi ,How can we populate page in sp_log table from portal. Thanks
Hi All,How to add Allegations in the involved Party. Please help me
