Hello! I have two questions: Washington DC Instance 1. When a user flags an article, I would like to notify them once the article has been updated. How do I set this up?2. Is it possible to display the number of flags and comments to avoid others who...
We have created a feedback survey to be sent out after the case is closed, however we are struggling with how to report off it. Right now, the survey completion gets sent to the HR Service Center Manager and the rep that closed the case. Does anyone ...
dears,i think this should be relatively easy, but i couldnt find a resolution to it. im using new agent workspace, and as an agent after creating new hr case, i need to create a new hr task associated with this. when i hit create new hr task, it open...
Hi I have HR case created from an HR Service . The HR Case has HR Tasks in it. Now when I view the case on ESC Portal impersonating as the subject_person, I cannot view the tasks under the case unless:1. Subject_person is added in watch-list for that...
In our onboarding lifecycle we have an activity set which sends a notification with some information to new hire a week before their start date. Now we have a requirement to re-send this notification if there is change in certain information on the H...
Hi All,I am using regex to get a alphanumeric value from a string . The regex i used is [A-Za-z0-9] . Please help me on this .Thanks in advance.
Hello All, I am facing an issue with Virtual agent like i have created the custom topic 'A' and in it i have added the custom greeting and closing setup topics but while loading the virtual chatbot in portal its displaying greeting message post that ...
If we find that there are duplicate cases, we are just copying / pasting notes as needed from one case to another and then cancelling one of the cases. However, if there is a way to merge cases, that would be ideal.
HI ALl,getting inbound email action with below format:EMail Body: Employee Name: XXXXXX;Employee number: 123456;i created flow designer for using inbound email action,created 2 variables :name: need to pass inbound email "Employee Name".NUmber : nee...
Hello together, I've seen that ServiceNow has now converted the "HR Service Activity" logic into a flow instead of the old workflow. Personally speaking, I'd love to see a condition in there as well as this would not be a larger configuration. Howeve...
Email Notification content : There is blue banner at the top of the messsage which is send as part of notification . The banner appear correctly in Preview and MS outlook web version but not working correctly ( A white line appearing in the middl...
Hello, We need to populate Record Producer variables in HR Document Template. When I am trying to add variables in below format, it is not working and giving blank value. City: ${variables.city} However direct fields are working fine, for eg: ${assi...
Hello, I am working on adding a activity set into a in processing lifecycle event. When testing the acitivity set does is not being triggered per screenshot. Anyone have any suggestions?
Hi All,I have a requirement, when the user submits the form through the portal, there is one field on the portal named "npi". I want this field value to be set in the HR profile table record. I have created an npi(u_npi) field on hr profile table, so...
Hello Community, Functional improvements between Vancouver and Washington (functionalities available in Washington but not in Vancouver) Case management (HRSD)Survey (client indicated that ability to measure survey results has been improved in Washin...