Hiding the Inbox option in the leftnav of Agent Workspace for HR Case Management

[jcmings]

I'm hoping to hide the Inbox icon on the left-side of the Agent Workspace for HR Case Management portal. I have already attempted to de-activate "Inbox" in sys_aw_module. I have also attempted to disable the two Inbox options (Inbox default and Inbox Empty) in the HR - Configurable Agent Workspace App Config in sys_ux_screen. These suggestions came from this Community article, but I have not had success with either suggestion..

Edit to add: I have also attempted to change the role on the inbox Workspace Module from awa_agent to admin; when I impersonate a non-admin user, I still can see the Inbox icon. This worries me...

Edit 2: My URL path is /now/hr/agent/home. It is not now/workspace/hr or /now/workspace/agent/home. It looks like my de-activation of Inbox has worked on /agent/home... how do I get this to work for /hr/agent/home?

[SayaleeRevankar]

Hi @jcmings 

you can customize inbox tab by following below steps:

1. Navigate to sys_ux_page_registry.list from the filter navigator

2. Look for your workspace

3. In the related list, look for chrome_toolbar

4. Open and refer to the existing JSON. Then add/remove your menu item as required.

If you wish to remove it you can comment out the inbox code and it will work.

Please mark my solution as helpful if it works!!!

[Sivaranjani1]

It worked 😀

[jcmings · Accepted solution]

Hello, following back up on this to show how I accomplished it. Thank you @SayaleeRevankar  for your suggestion -- I have not tried this but it looks like it may have worked for others (like @Sivaranjani1).

Here's how I did it:

1. Opened UI builder and went to HR Agent Workspace (I'm sure you could do whatever Workspace you are trying to modify), Experience (not Landing Page default), and Settings:

2. Scrolled down to Side navigation and removed the options for Inbox:

Best of luck!