How to add a field to an HR task so that it shows up on the HR portal?

[arnavgupta]

I currently have a need to collect information from a user who is assigned a task, in the task itself.

The current setup correctly assigns the task generated to the user, but when the user opens the task as a part of the case on the portal, they only see a button to "Mark as complete".

I want to be able to show two custom fields that I have created on the sn_hr_core_task table.

Please suggest what actions may be needed to configure the same.

[michaelj_sherid]

@arnavgupta The best option for this is to use the Collect Employee Input task type. This allows you to have custom fields that can push values to an existing record in ServiceNow. This task type leverages the Survey framework, so it totally configurable. The key is that you need to be able to specifically identify the unique record to push data to. This sounds like a perfect use case for this task type. This is a better option than customizing.

Regards,

Mike

[arnavgupta]

@michaelj.sheridan Thanks for the response!

I tried changing the task type to Input task and that seems to be exactly what I'm looking for.

My need is to try to copy the values from the task into the associated case. My original idea was to copy the values into the task itself and then run a business rule or some other way to copy the value into the case.

My configuration for the employee form looks like this:

I also added field mappings to fields I created on the task form.

The task is triggered with a template that has the following: 

However, when I try to copy the values into the task it gives me an error saying that:

"Cannot save the employee form because the associated condition returned 2 records. The condition must return one record."

Do you know why this is happening? The task template itself has the employee form mentioned so why is it getting 2 records when it is triggered by one?

Also, if there is a way to directly have the values copy over to the case form that would make things a lot easier!

Thanks!

[Sufiyan Memon]

Hi,

Do you want to show fields of the task or the data which is available in that field ? 

If you want field, collect Employee input task type might work better as mention by michailj.sheridan and if you want data, so you might have to update the widget HRJ Task Mark When Complete.

Let me know what you want to do. So that we can discuss more on it and try to fulfill your requirement.

Thanks

[arnavgupta]

Thanks for the response!

I tried changing the task type to Input task and that seems to be exactly what I'm looking for.

My need is to try to copy the values from the task into the associated case. My original idea was to copy the values into the task itself and then run a business rule or some other way to copy the value into the case.

My configuration for the employee form looks like this:

I also added field mappings to fields I created on the task form.

The task is triggered with a template that has the following: 

However, when I try to copy the values into the task it gives me an error saying that:

"Cannot save the employee form because the associated condition returned 2 records. The condition must return one record."

Do you know why this is happening? The task template itself has the employee form mentioned so why is it getting 2 records when it is triggered by one?

Also, if there is a way to directly have the values copy over to the case form that would make things a lot easier!

Thanks!